G2500+ Reviews
Kustomer drives the metrics that matter
12 hrsHexClad maintained a 12 hour or less response time during Black Friday and Cyber Monday using Kustomer.
50%Bulletproof reduced average handle time by 50% & improved service quality by 20%.
84%Glovo deflected 84% of conversations using Kustomer.
Why brands choose Kustomer over Gorgias
Beyond Shopify — a platform for any channel, any stack
- Any commerce platformIntegrates with any commerce platform, ERP, or custom data source — giving you a unified view regardless of your tech stack.
- True omnichannelBrings voice, SMS, live chat, social, and email into one queue with full conversation context — so agents don't switch tools or lose thread.
- Flexible integrationsTurnkey tools to set up channels and configure sophisticated business rules across your entire tech stack.
AI resolution, not just macros
- End-to-end AI resolutionKustomer AI resolves conversations end-to-end — understanding context, taking action in your systems, and escalating only when needed.
- Beyond macros and rulesUnlike Gorgias, Kustomer AI understands intent and automates complete workflows without manual rule-building.
- Intelligent routingDetect intent automatically and trigger relevant workflows — eliminating the overhead of manual triage.
Customer data that goes beyond orders
- Complete customer timelineUnifies order data, loyalty status, subscription events, and interaction history into a single customer timeline.
- Full context before every responseAgents get a complete picture of the customer before they type a word — reducing handle time and improving satisfaction.
- Data-driven personalizationLeverage historical customer data across all touchpoints to orchestrate personalized engagement at scale.
Enterprise CX capabilities built for scale
- Skills-based routingAdvanced routing, SLA management, and coaching tools come standard — so your team scales without adding complexity.
- Handles volume surgesBuilt for Black Friday, product launches, and viral moments. AI Agents absorb volume while your best agents focus on high-value conversations.
- Enterprise-grade reportingDeep analytics across all channels to drive continuous improvement across your CX operation.
Beyond Shopify — a platform for any channel, any stack
- Any commerce platformIntegrates with any commerce platform, ERP, or custom data source — giving you a unified view regardless of your tech stack.
- True omnichannelBrings voice, SMS, live chat, social, and email into one queue with full conversation context — so agents don't switch tools or lose thread.
- Flexible integrationsTurnkey tools to set up channels and configure sophisticated business rules across your entire tech stack.
“I love how customizable Kustomer is! It fits all my team needs. I love the flexibility and functionality, and we are constantly tweaking things to improve the CX team experience.”
Michelle McCombs
Director, Community Experience
Discover how AI + Data + CRM equals customer magic.
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