Choose Kustomer Over Zendesk to Deliver the Experience Customers Demand
RIP tickets, complex searches, and legacy CRM that frustrate customers and agents. Give your agents the power to resolve customer issues fast with effortless conversations across all channels.
Make the move to the top-rated customer service CRM built for engaging with customers when and where they need service.
Find out how Kustomer beats Zendesk on quality of support, ease of setup, integrations and many other categories. Fill out this form to get started.
I'm interested in making the switch:
ICYMI: See why modern CX leaders made the switch to Kustomer
ThirdLove achieved a 96% CSAT after switching from Zendesk to Kustomer
The Farmer’s Dog team handles 50% more conversations per day without increasing headcount.
Nuts.com saw a 20% decrease in average handle time after switching from Zendesk to Kustomer.
Kustomer vs. Zendesk: See How We Stack Up
Kustomer | Zendesk | |
| Ease of Setup | 83% | 81% |
| Quality of Support | 87% | 83% |
| Performance and Reliability | 88% | 85% |
| Response Automation | 86% | 84% |
| Customer and Contacts Database | 90% | 82% |
| Integration APIs | 92% | 85% |
| Workflow | 85% | 85% |
| User, Role and Access Management | 94% | 84% |
| Knowledge Base | 89% | 84% |
| Reporting | 83% | 80% |
| Product Direction (% positive) | 87% | 81% |
All satisfaction statistics based on user ratings from G2® Product Comparison Report for Help Desk | Summer 2020
The Kustomer Differentiators
Faster Resolution Within a Modern Workspace
No more managing multiple tabs to track down information, we mean it.
- Customizable, single-screen customer views
- The entire service journey presented chronologically
- True omnichannel capabilities to support multi-device conversations
Learn More in the Zendesk vs. Kustomer Buyer’s Guide
Fuel Efficiency with Powerful AI
Focus on complex problems and relationship-building, and let AI do the rest.
- Contextualize and classify conversations automatically
- Eliminate time-consuming tasks with powerful process automation
- Deflect at least 40% of all conversations without involving an agent
Integrate Your Apps So Your Team Can Work Fast
Unify all your customer data and do amazing things with it, like segment customers, trigger conversations, automate messages, and power AI.
- Seamlessly connect all your data sources and business intelligence tools
- Easily integrate with out-of-the-box apps like Shopify, Magento, Stella Connect, and more
- Build custom integrations with homegrown and proprietary systems
Hear From Our Customers Who Made the Switch
“There’s so much opportunity to leverage Kustomer’s API and help create a more seamless customer and Fit Stylist experience. We want to improve our customers’ ability to self-service, and provide our Fit Stylists with additional tools to improve their knowledge so they can effectively resolve issues. We’re excited to continue to grow the relationship between ThirdLove and Kustomer.”
Gio Brown, CX Systems Admin Manager, ThirdLove
“If your team is struggling with multiple clicks to resolve an inquiry, lacking complete and comprehensive views of a customer’s issue or prior experience and transactions, Kustomer is the best choice to empower your agents as well as increase one-touch resolution and overall customer satisfaction.”
Molly Garraway, Sr. Manager of Customer Experience, The Farmer’s Dog
“Kustomer is the only customer service solution that meets our needs as a global delivery app. Previously, we used three separate applications to support our customers, couriers, and partners. Now, Kustomer lets us manage those relationships in one platform and ensures each conversation is sent to the right agent.”
Sergi Mendez, Global Head of Live Operations, Glovo
“Forget the efficiency of saving five seconds in every customer interaction, This sets a new benchmark for CX success.”
Erica Gutierrez, Customer Experience Manager, Nuts.com
“I love how customizable Kustomer is! With other players in this space, I constantly felt like I was trying to shape my business needs around their tools and what we could hack it to do, but Kustomer fits all my team needs. I love the flexibility and functionality, and we are constantly tweaking things to improve the CX team experience.”
Michelle McCombs, Director, Community Experience, HopSkipDrive