Looking for an alternative to Zendesk?
Meet Kustomer, a modern platform for customer service and support that is built around both your business and your consumers
Know your customer with a real-time view across tickets
Stop chasing down customer information in multiple CRM systems. With Kustomer, each customer has a unique actionable timeline with their history of conversations and transactions.
Delight your customers and your team
with a true omnichannel experience
The struggle of handling different Zendesk tickets for different channels is over. Seamlessly switch engagement channels in real time within the same conversation.
“Our goal is to be our customers’ friend and advocate, and the Kustomer timeline helps us do just that. By giving us a complete picture of our relationship with a customer – and not a one-off, isolated ticket view – we’re able to efficiently provide robust, personal service.”
Director of Customer Experience
Scale up your team with strong automation and workflows
Don’t be limited by basic workflows that can’t automate simple tasks. Now you can define intelligent, branched workflows and reports encompassing all customer-related systems in your business.
Your business is unique. Your customer service should reflect it.
Why limit your team to view-only integrations. Kustomer comes with built-in, fully actionable integrations to many of your tools and platforms. Our expert team will make sure your in-house platforms are integrated with Kustomer as well.
Stop paying extra for social or chat. With Kustomer, core functionality is always included.
Our customers range from smaller operations of a handful of agents, to those with several thousands – and any size in between. The bigger your team, the more you’ll save using Kustomer. Plus you’ll never have to pay extra for core channels like chat or social again.
See how Kustomer can transform your customer service
Why do companies choose Kustomer?
Kustomer is a full solution for customer service, experience and support designed and built around the customer. Kustomer brings together your customers’ data, business transactions, and conversations across every channel, all in one place – giving you a comprehensive, actionable view of every customer.
Agents and customers can seamlessly switch channels in real time within the same conversation.
All conversations and transactions are shown in a single view.
Native real-time chat that’s easily brandable to match your website.
See sentiment and gain actionable insights from your customers across channels.
Lighten your team’s load by providing self-service through a branded knowledge center.
Take action on each customer’s orders, shipments, and returns without ever leaving Kustomer.
Automation & Workflows
Efficiently scale your team with branched, multi-step workflows that automate simple tasks.
Gain insight from real-time reporting on teams, agents, conversations, and more.
Migration from Zendesk to Kustomer is easy
Migrating to Kustomer is quick and easy. With a click of a button, our Customer Success team will transfer your Zendesk ticket history, views, and teams so you are ready from the get-go.