Unburdened by legacy systems and silos, Kustomer delivers best-in-class omnichannel support. The popularity of same day delivery and direct-to-consumer brands has revolutionized the digital landscape.
Consumers want personalized assistance and self-service options without waiting. Outdated technology has not kept up with consumer preferences. Invest in a solution that enables your team to succeed in 2020 and beyond. The jury is in on G2. Compared to Salesforce, Kustomer is better and easier to use.
See why it's time to make the switch:
All Your Agent Tools in One Place
Unify customer data and communications in one place to personalize service efficiently
- Merge customer data across your relevant systems and channels into one customer-centric workspace
- Trigger automation with tagged inbound conversations
- Segment customers, trigger actions, automate messages with integrated CSAT and sentiment analysis
Smart Self-Service and Customer Routing
Decrease inquiries with AI-powered self-service.
- Reduce ticket volume with deflection templates and intuitive UI for administrators
- Automate resolutions to common questions like, “Where’s my order?”
- Surface contextually-relevant articles and trigger automated customer engagement
Let Conversations Flow Across All Channels
Respond to customers without restarting conversations
- Jump into omnichannel conversations armed with complete customer history and sentiment
- Drive faster agent responses with shortcut recommendations
- Engage customers proactively to notify them of order delays and manage expectations
- Improve agent handle time with comprehensive tooling on one screen
Kustomer Offers Better Value
- Avoid paying more for additional storage or help center usage
- Save money on implementation. Set up your instance without third-parties
- Lower overhead costs. Kustomer doesn’t need a dedicated administrator