Kustomer, a Modern Alternative to Salesforce Service Cloud

Kustomer brings together CRM, customer engagement, and helpdesk
software into a single omnichannel platform.

Say goodbye to siloed conversations, disjointed systems, and expensive consultants that piece together your tech stack.

Kustomer is the only customer service platform that brings together tools, processes, and data into a single omnichannel platform, providing full customer visibility and orchestrating seamless omnichannel experiences that customers, agents, and businesses love.

Consumers want personalized assistance, contextual experience, and effortless self-service options. Outdated technology has not kept up with consumer preferences. Invest in a solution that enables your team to succeed in 2021 and beyond.

See why it's time to make the switch:

↓ 60%

Rainbow Shops saw a 60% reduction in abandon rate within three weeks of switching from Salesforce to Kustomer

↑ 25%

UNTUCKit saw a 25% overall improvement in efficiency and productivity since switching to Kustomer

↓ 10%

SmugMug saw more than a 10% decrease in average replies per conversation after switching to Kustomer

Kustomer vs. Salesforce Service Cloud

Salesforce Service Cloud
Ease of Use 88% 80%
Ease of Setup 85% 74%
Workflow 87% 82%
Ticket Collaboration 92% 81%
Customer & Contact Database 91% 83%
Email to Case 92% 85%
Chat/Live Support 91% 79%
Social Integration 86% 80%
Voice 89% 81%
Customization 91% 82%
Integration 90% 80%
Reporting 83% 80%

All satisfaction statistics based on user ratings from G2® Help Desk Comparison: Kustomer and Salesforce Service Cloud.
Comparison data pulled 8/19/2021.


The Kustomer Difference

All Your Tools in One Place

Unify customer data and communication channels in one place to personalize service at scale

  • Merge customer data across your relevant systems and channels into one customer-centric workspace
  • View the entire customer experience at a glance, with a single thread of all customer interactions displayed in an actionable timeline view
  • Quickly find, share, and act on information across your tech stack from a unified dashboard

Easy to Deploy, Customize, Maintain

Launch a full-fledged omnichannel CX operation within weeks

  • Turnkey tools to set up channels, customize branding, configure sophisticated business rules, and integrate third-party platforms
  • Visual bot builder to build and deploy CRM-powered bots across the customer journey
  • No dedicated administrator, expensive consultants, or system integrators needed

See why now is the best time to upgrade to Kustomer

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Let Conversations Flow Across All Channels

Deliver seamless support across all digital channels

  • Support email, chat, social, SMS, and voice from a single interface
  • Seamlessly switch between channels to meet customers where they are
  • Leverage historical customer data to orchestrate personalized engagement

Fuel Efficiency With AI, powered by CRM data

Reduce response times, maximize team efficiency and meet demand at scale

  • Eliminate time-consuming tasks with powerful process automation
  • Deliver instant resolution with frictionless self-service powered by CRM data
  • Deploy bots across the customer journey using a visual bot builder

Hear From Customers Who Made the Switch

UNTUCKit Logo Case Study

“For anyone considering the Kustomer platform, I would encourage them to seek out clients that are already using it, brands like UNTUCKit, and also really get to know some of the people that are working at Kustomer. It’s a really high energy company – lots of great people that are invested in your success as much as you are.”

Mike Vroom, Customer Service Director, UNTUCKit

Away Travel Logo

“Kustomer is a platform that offers so much more than just a ticketing system—it’s optimizing our entire customer experience workflow at Away. There are so many ways you can use Kustomer to leverage customer insights and make more informed decisions.”

Jayne Flynn, Data & Analytics, Away

“What sold us was the philosophy of how to truly serve the customer. The approach Kustomer set out to build more closely matches how we want to care for our customers than any of the various competitors.”

Ben MacAskill, COO, Flickr & SmugMug, SmugMug

Ready to make the switch?

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