Digital engagement is only one part of customer experience management. To reduce abandonment, increase conversion, and boost loyalty, brands need to orchestrate a contextualized experiences across all customer touchpoints.
Kustomer is the industry’s first customer service platform purpose-built for support. Our platform unifies siloed operations by bringing together CRM, customer engagement, and helpdesk software into a single omnichannel platform.
From tech startups to hyper-growth DTC brands and large-scale retailers choose Kustomer to orchestrate seamless experiences across the customer journey and transform their support organization from a post-sales cost-center into a full lifecycle growth-driver.
See why it's time to make the switch:
Orchestrate Seamless Omnichannel Experiences
Deliver personalized and contextualized omnichannel experiences across the customer journey
- Conduct conversations across e-mail, chat, social, SMS, and voice from a single interface
- Allow agents to view the entire experience and seamlessly switch between channels to meet customers where they are
- Leverage historical customer data to orchestrate personalized engagement
One Place to Manage and Activate Customer Data
Leverage the Kustomer CRM to unify customer data and communication channels in one place, enabling personalized service at scale
- Ingest and merge customer data from all relevant systems into one customer-centric workspace
- View the entire customer experience at a glance with a single thread of all customer interactions displayed in an actionable timeline view
- Quickly find, share, and act on information across the tech stack from a centralized platform
Meet B2C Scale With AI and Automation, Powered by CRM Data
Meet demand at scale by automating end-to-end support workflows and routine agent actions
- Deliver frictionless self-service and instant resolution with AI-powered bots that seamlessly integrate with CRM data
- Improve agent productivity by using machine learning to predict responses and actions
- Eliminate the overhead associated with manual triage using AI to detect intent and trigger relevant workflows
Easy to Deploy, Customize and Maintain
Launch a full-fledged omnichannel CX operation within weeks
- Turnkey tools to set up channels, configure sophisticated business rules and integrate third-party platforms
- Create custom experiences across multiple brands from a single account
- No dedicated administrator, expensive consultants, or hidden costs