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Effortless, exceptional customer experiences

Discover how businesses like yours use Kustomer to engage, and support customers.

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  • Bringing clarity and visibility into the customer service strategy

    Technology

    Switched from Intercom

    10%

    Increase in

    CSAT Scores

    50%

    Reduction in First 

    Response Times

    Full Case Study
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  • A more proactive approach to service transforms CX

    eCommerce

    Switched from

    25%

    Agent 

    hours saved

    4x

    Increase in

    deflections using AI

    Full Case Study
    A person in a light beige jacket sits with their chin resting on their hand, gazing thoughtfully to the left; their face is highlighted by a yellow circle—an image reminiscent of an Everlane Case Study.

  • Kustomer Helps Bulletproof’s Customer Care Team Achieve Peak Performance

    Consumer Services

    Switched from Zendesk

    50%

    Reduced 


    average handle time

    15%

    Increase


    in FCR

    Full Case Study
    A woman in a yellow jacket and black visor stands by the water at sunset, smiling and holding a water bottle; her head is highlighted with a yellow circle.
  • “Having the ability to service across all channels from one place is so much easier for our agents.”
    Heather Kunert
    Head of Customer Experience
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  • "[Kustomer] boosts our response time, encourages interactivity, and helps us keep our brand top of mind."
    Kristen Contreras
    Customer Service Manager
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  • "Our agents have a complete view of our customers. So, whenver someone reaches out with an issue, our agents can quickly see what's going on."
    Michael Ludwig
    Head of Customer Experience
    A smiling man with glasses and a beard stands in a kitchen, wearing a patterned shirt and a maroon apron, with his arms crossed in front of a stainless steel oven.
  • “On day one, Customer Assist handled 10% of chat conversations without any agent interaction and that number has been steadily increasing. “
    TJ Stein
    Head of Customer Experience
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  • "[Kustomer] provides full visibility into the customer relationship."

Customer story library

Industry

Switched from

Outcome

Smalls

Smalls uses Kustomer to scale its customer experience without sacrificing personalization. By unifying data, streamlining workflows, and empowering agents, Smalls delivers faster, more confident support to pet parents nationwide.

Case Study
Nathan James

Nathan James, a 100% online furniture brand, transformed its customer experience with Kustomer. By unifying channels like Shopify, Reviews.io, and Klaviyo into a single source of truth, the team eliminated inefficiencies and empowered agents to focus on customers. This human-first, tech-enabled approach reduced friction, boosted CSAT, and turned customer support into a key differentiator driving word-of-mouth growth.

Case Study
Jerome

Jerome’s Furniture transformed its customer experience by centralizing conversations and integrating Kustomer with its POS system. The change helped reduce duplicate requests from 42% to 8%, cut cost per contact by 40%, and boosted agent efficiency. Senior Director Marjorie Carlos led this cultural and operational shift, creating a faster, more connected, and more personal support experience for customers.

Case Study
Kin

Kin Insurance wanted a more unified communication system and customer CRM, and they found the perfect enterprise-level solution in Kustomer.

Case Study
Hopper

Discover how Kustomer helped Hopper reduce support software costs and first response times, and boost CSAT with higher quality support.

Case Study
Bulletproof

Find out how Kustomer and its integration with Amazon Connect helps Bulletproof achieve a $3 to $4 reduction of cost per contact.

Case Study
Everlane

Learn how Everlane increased automation of customer requests by 4X using Kustomer AI.

Case Study
Yummy

Discover how Yummy, Latin America’s fast-growing super app, transformed customer support by switching from Zendesk to Kustomer—cutting response times by 80%, boosting efficiency, and delivering 90%+ satisfaction.

Case Study
Daily Harvest

Switching to Kustomer allowed Daily Harvest to scale operations and maintain high-quality customer service

Case Study
Terra Kaffe

A luxury coffee machine manufacturer switched from Zendesk to Kustomer for better visibility into the customer journey to provide a better service experience.

Case Study
Alex and Ani

With Kustomer helping streamlining customer communication, ALEX AND ANI now resolve issues faster and make agents’ lives easier.

Case Study
Untuckit

Increased visibility and efficiency helped UNTUCKit develop meaningful relationships with their customers, one untucked shirt at a time.

Case Study
Hop Skip Drive

See how Kustomer analytics and the omnichannel timeline view is improving team efficiency and making a difference at HopSkipDrive.

Case Study
Makesy

For an online DIY marketplace like Makesy, switching to Kustomer CRM resulted in a customer service experience more tailored to their brand.

Case Study
Priority Bicycles

Explore how Priority Bicycles boosted customer satisfaction and operational efficiency using Kustomer’s 360-degree customer view.

Case Study
Hexclad

See how HexClad uses Kustomer to drive customer loyalty and satisfaction for their cookware brand through personalized service.

Case Study

Discover the results you can achieve with Kustomer.

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