Kustomer vs. Gladly

Want to speed up your customer service? The problem with Gladly’s system is, it’s like being stuck in traffic. They manage conversations by mimicking clunky tickets and scrambling for context.

Kustomer’s CRM, on the other hand, is all about the fast lane. We start with the customer—building their profile, enriching it with context, and then diving into conversations. We’re not just handling tickets; we’re managing billions of interactions like a true CRM.

The importance of a robust workflow engine in a customer service CRM is an absolute must. Sadly, Gladly’s workflow capabilities fall short, often diverting you to third-party solutions like Zapier, which includes additional, and often hidden, costs.

Kustomer excels with its industry-leading native workflow engine, simplifying operations and automating tasks seamlessly.

When using Gladly, be aware that accessing data may require adapters, which can potentially slow down the process.

In contrast, Kustomer offers native data storage solutions, designed to provide immediate and precise responses, revolutionizing customer support.

It’s important to be aware that Gladly’s custom reporting functionality might require an additional Looker license to access its full capabilities.

Kustomer emphasizes transparency and ease of use, providing direct access to comprehensive custom reporting capabilities without the need for additional licenses. This feature allows you to customize and analyze your data effectively, facilitating more informed decision-making processes.

Gladly’s platform lacks support for WhatsApp, making it harder to deliver timely, personalized support on one of the world’s most popular messaging apps.

Kustomer, on the other hand, offers seamless, native integrations with key social platforms like Instagram, Facebook, and WhatsApp—so your team can meet customers wherever they are.

Don’t settle for less; elevate your support with Kustomer today!