Effortless, exceptional customer experiences

Smalls uses Kustomer to scale its customer experience without sacrificing personalization. By unifying data, streamlining workflows, and empowering agents, Smalls delivers faster, more confident support to pet parents nationwide.

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Nathan James, a 100% online furniture brand, transformed its customer experience with Kustomer. By unifying channels like Shopify, Reviews.io, and Klaviyo into a single source of truth, the team eliminated inefficiencies and empowered agents to focus on customers. This human-first, tech-enabled approach reduced friction, boosted CSAT, and turned customer support into a key differentiator driving word-of-mouth growth.

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Jerome’s Furniture transformed its customer experience by centralizing conversations and integrating Kustomer with its POS system. The change helped reduce duplicate requests from 42% to 8%, cut cost per contact by 40%, and boosted agent efficiency. Senior Director Marjorie Carlos led this cultural and operational shift, creating a faster, more connected, and more personal support experience for customers.

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Kin Insurance wanted a more unified communication system and customer CRM, and they found the perfect enterprise-level solution in Kustomer.

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Discover how Kustomer helped Hopper reduce support software costs and first response times, and boost CSAT with higher quality support.

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Find out how Kustomer and its integration with Amazon Connect helps Bulletproof achieve a $3 to $4 reduction of cost per contact.

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Learn how Everlane increased automation of customer requests by 4X using Kustomer AI.

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Discover how Yummy, Latin America’s fast-growing super app, transformed customer support by switching from Zendesk to Kustomer—cutting response times by 80%, boosting efficiency, and delivering 90%+ satisfaction.

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Switching to Kustomer allowed Daily Harvest to scale operations and maintain high-quality customer service

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A luxury coffee machine manufacturer switched from Zendesk to Kustomer for better visibility into the customer journey to provide a better service experience.

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With Kustomer helping streamlining customer communication, ALEX AND ANI now resolve issues faster and make agents’ lives easier.

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Increased visibility and efficiency helped UNTUCKit develop meaningful relationships with their customers, one untucked shirt at a time.

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See how Kustomer analytics and the omnichannel timeline view is improving team efficiency and making a difference at HopSkipDrive.

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For an online DIY marketplace like Makesy, switching to Kustomer CRM resulted in a customer service experience more tailored to their brand.

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Explore how Priority Bicycles boosted customer satisfaction and operational efficiency using Kustomer’s 360-degree customer view.

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See how HexClad uses Kustomer to drive customer loyalty and satisfaction for their cookware brand through personalized service.

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