kObject to Trigger a Workflow (Beta Access)

Customers can now kick off a workflow when a kObject is created or updated and create even more powerful automations that, for example, let them proactively alert customers when their order status has changed.

NOTE: This feature is currently in a private beta period.  If you are interested in getting access, please contact your CSM.

Shopify Create and Duplicate Order

To provide customers with the best-in-market Shopify integration, we are enabling agents to stay within Kustomer to perform the key actions they need to create and duplicate orders without navigating away from the insights panel. This effort will help drive productivity and efficiency while increasing user satisfaction on the Kustomer platform.

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