Faster and more advanced generative AI capabilities in Kustomer!
All generative AI features in Kustomer like Customer Assist and Agent Assist are now powered by Open AI’s GPT-4o-mini by default. This adds a faster and more advanced alternative to the previous gpt3.5-turbo.
Update for Agent Assist Message Translations: Agents in More Control
With this update, outbound message translations will still automatically detect the customer’s language; however, support team members will be able to manually change the language to what is most appropriate for the current customer context. Support team members will have the ability to choose the language of their outbound messages to one of our 53 supported localizations. This enhancement is especially beneficial in scenarios where automatic detection may not be accurate or when handling multilingual conversations, allowing agents to seamlessly switch to the most appropriate localization for their customers.

KIQ Customer Assist Premium replaces KIQ Conversation Plans (KIQC)
Customers on KIQ Conversation Bundle Plans (or KIQC) will no longer have the ability to purchase bundles for the remainder of their contract term, as KIQ Conversation Bundle Plans will officially reach end-of-life on June 30th, 2025.The option to add more KIQC bundles within the setting page interface will no longer be available. Customers on this plan can continue using KIQ Conversations through June 30, 2025. However, during this period, they will continue to be billed monthly in arrears at an overage rate of $0.25/KIQC. All customers on KIQC are encouraged to upgrade to our KIQ Customer Assist Premium Plan before June 30, 2025.
Personalize KIQ Customer Assist for your Brand
AI Profiles, a powerful enhancement for KIQ Customer Assist Premium and KIQ Agent Assist add-ons, allows admins to personalize AI-powered features and Premium assistants to reflect your organization’s brand, tone, and more! Customize AI-generated text formats and styles according to your specific preferences outlined in the AI Profile. This makes AI responses more intuitive and accurate for nuanced inquiries specific to your brand.
With this release, Kustomer Admins can:
- Create Custom Instructions: Tailor the AI voice to match your brand using a free text field. For example, specify friendly language or exclude certain keywords from modification.
- Choose Localization: Select the language and regional nuances for AI-generated text.
- Preview AI-Generated Text: Review customized text before associating the AI Profile with KIQ features, ensuring it aligns perfectly with your expectations.
- Create Multiple AI Profiles: Adapt to organizational needs by creating multiple AI Profiles, each tailored to different aspects of your brand. These profiles can be linked with KIQ Customer Assist Premium assistants and KIQ Agent Assist features like text enhancers, suggested responses, and conversation summaries.
AI Profiles is now generally available for customers on Enterprise and Ultimate Plans!
