Platform Data Storage Observability Now GA!
We’re thrilled to announce the general availability of Platform Data Storage Observability, providing real-time monitoring of data usage within the Kustomer platform. All customers, including pooled organizations, can now track their data and file storage usage directly from the Platform Limits page.
Key Points
- Storage limits enforced starting January 1, 2025.
- No billing for exceeding limits until then.
- Encourage monitoring and plan adjustments.
- Future productized billing support and improved data retention controls.
Skills-Based Routing Now in Private Beta!
We’re excited to announce the private beta of Skills-Based Routing (SBR)! This feature routes conversations based on unique agent skills such as language proficiency, product knowledge, and geography.
Key Features
- Custom skill rules
- Skill assignment to agents
- Real-time skills monitoring
- Historical reporting by skills
Exclusive to Ultimate Tier customers. To join the beta, contact your CSM. We value your feedback to enhance this feature before public release.
Shipped AI Now Live in Our App Store!
Shipped AI, a virtual agent for e-commerce, is now available in our App Store! It integrates with Shopify, BigCommerce, Adobe Commerce, and Salesforce Commerce Cloud. Shipped AI supports Chat, Email, Twitter DM, and Messenger within Kustomer, offering personalized customer journeys and flexible brand policy customization.
Key Benefits
- Tailored AI to your brand’s voice
- Customizable brand guidelines
- Reduces support costs and boosts profits