New administrative capabilities for KIQ Customer Assist Premium
Kustomer admins using Premium assistants with the KIQ Customer Assist plan have access to new functionality to help with managing costs.
Premium conversation usage notifications
Monthly email notification alerts can be set up by admins to trigger when 50%, 80%, and 100% of their paid conversation allotment is used.
Bulk unpublish Premium assistants
Admins can effortlessly disable Premium paid assistants to avoid unexpected charges for automatically resolved conversations. This feature offers seamless control over assistant management.
In-App upgrade path for legacy SKUs
Admins with orgs using legacy KIQ Customer Assist plans, such as KIQ Conversation Pro and KIQ Self-Service, now have access to an in-app upgrade path. They can simply select a link on the Customer Assist and billing settings pages to request an upgrade to the new Premium plan, streamlining the upgrade process.
Take Advantage of WhatsApp Assistant Support for Images and Videos
WhatsApp Conversational Assistants now support image and video attachments. We support jpeg, png, and mp4. Note that the max file size is 5MB.
Set a Custom Conversation Definition for WhatsApp
Now, admins can specify when a WhatsApp message should thread into an existing conversation or create a new conversation. By default, the time frame is 24 hours to match the WhatsApp session length, however, admins can update this to suit the needs of the business.
Get Your Assistants Up and Running Faster With Conversational Assistant Templates
We know configuring Conversational Assistants can be daunting. In order to make this process more seamless, we’ve built a gallery of common assistant templates so you can get up and running faster than ever. To access the templates, simply navigate to Conversational Assistants in the UI and click “Add Assistant.”
Leverage Enhanced Multi-Question CSAT Reporting
This update to the Satisfaction standard report brings a new look and feel and access to a brand new Survey Responses tab. The Survey Responses tab shows reporting results filtered down to individual survey responses with top-level KPI data and individual charts for each follow-up question. Question types include Multiple Choice (default Pie chart), Multi-Select (default Bar Chart), and Free Text (default Table format).
Increase Agent Inbox Flexibility with Inbox Sorting
Inbox Sorting brings an added level of flexibility to every agent’s inbox. Now all of your agents can use the new sorting options to organize their inbox based on their individual preferences. New sorting options include: Waiting Longest, Newest Response, Newly Assigned (Current default), Oldest Assigned, Highest Priority and SLA.
Simplify Chat Set up and Maintenance with the React Native SDK
With the React SDK, the time and resources required to set up and maintain your chat environment is greatly reduced. The React SDK uses the same code base, so you no longer need iOS or Android developers to maintain both versions. You will also get access to the latest and greatest Kustomer Chat features and are always supported on the latest OS.
Chat Android SDK v2.10.6
Our latest Android SDK release fixed a slew of bugs that caused issues to the Chat experience.