Kustomer Responsible Disclosure Policy

Last Updated: October 1, 2019

Data security is a top priority for Kustomer, and Kustomer believes that working with skilled security researchers can identify weaknesses in any technology.

If you believe you’ve found a security vulnerability in Kustomer’s service, please notify us; we will work with you to resolve the issue promptly.

Disclosure Policy

Support is provided 24 hours per day, 7 days per week.

  • If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at security@kustomer.com. We will acknowledge your email within 24 hours.
  • Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within Five business days of disclosure.
  • Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Kustomer service. Please only interact with domains you own or for which you have explicit permission from the account holder.



While researching, we’d like you to refrain from:

  • Distributed Denial of Service (DDoS)
  • Spamming
  • Social engineering or phishing of Kustomer employees or contractors
  • Any attacks against Kustomer’s physical property or data centers

Thank you for helping to keep Kustomer and our users safe!



We may revise these guidelines from time to time. The most current version of the guidelines will be available here at https://www.kustomer.com/policy/disclosure/.



Kustomer is always open to feedback, questions, and suggestions. If you would like to talk to us, please feel free to email us at support@kustomer.com.



It is the Security team’s responsibility to see this policy is enforced.

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