Custom objects and attributes in Kustomer track information unique to your organization on customers, conversations, and more. Kustomer ensures data and context is structured in a flexible, scalable, and easily accessible way. Our custom objects also allow you to draw relationships between them so that all relevant data is connected.

Service process automation is critical to scaling your business. Workflows in Kustomer enable you to automate repetitive tasks, providing your team with much needed time and information to resolve difficult conversations quickly.

Ensure your agents are working efficiently. The Team Pulse dashboard allows managers to view what agents are working on in real time and quickly jump to the customers and searches that agents are viewing instead of relying on manual searches. Team Pulse also allows team leads and admins to understand the current state of your queues and manually move eligible agents from a less busy queue to one with a large inbound volume, resulting in a lower wait time for your customers.

The timeline is where agents spend most of their time interacting with customers. This is where you'll see a chronological list of all customer interactions with your company, like email and chat conversations, order history, appointments, and purchase history.

Have total control over what every user can see and do in the platform, with create, read, update and delete permissioning across the platform – from webhooks to searches. Mask specific data based on user or role types and filter conversations based on customer attributes to ensure only specific users can access your most sensitive information.

Kustomer is built to easily ingest customer data from any 3rd party system. We offer an ecosystem of plug-and-play apps, turnkey integrations with the major solution providers and professional services experts to build custom integrations to solve for even the most unique use cases.