Scorebuddy is an AI-powered Quality Assurance (QA) and performance management platform for contact centers and customer support teams. By combining advanced AI analytics with customizable QA scorecards, Scorebuddy helps organizations evaluate every customer interaction, uncover insights, and improve service quality across phone, chat, email, and digital channels. With powerful reporting, coaching, and employee engagement tools.

Scorebuddy enables businesses to boost compliance, increase customer satisfaction, and drive continuous performance improvement.

Scorebuddy + Kustomer

The Scorebuddy and Kustomer integration empowers customer service teams to seamlessly connect AI-driven quality assurance with their customer support workflows.

• Automatically sync interactions from Kustomer into Scorebuddy for intelligent QA evaluations.
• Leverage AI to identify patterns, highlight emerging issues, and surface actionable insights.
• Use customizable scorecards to assess agent performance across all customer conversations.
• Gain deeper visibility with advanced reporting, helping teams prioritize training and coaching.
• Close the loop by linking QA results to continuous improvement programs within Scorebuddy.

By combining Kustomer’s customer support capabilities with Scorebuddy’s AI-powered QA and analytics, businesses can ensure every customer interaction is consistently measured, optimized, and improved.

Setting up the integration

Quick and Easy Setup. Follow the instructions here

Companies using Scorebuddy report higher QA efficiency, improved compliance, and measurable gains in customer satisfaction. With Scorebuddy’s insights directly connected to Kustomer workflows, organizations can quickly identify issues, coach agents, and deliver better customer experiences.

See all case studies here