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Kustomer for Travel & Hospitality

Resolve traveler issues, don’t just respond to them

Eliminate repetitive volume and keep travel teams ahead of disruptions, without developers or more headcount.

Schedule Travel Demo
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Built for financial brands where trust, 
accuracy & compliance matter most

Kin Insurance reduced resolution times and improved visibility with unified policy and customer data
Request Demo

Identify

Identify CX Issues Before They Impact Travelers

Spot operational bottlenecks instantly

Use AI to detect patterns like surge cancellations, partner delays, or rebooking spikes before they overwhelm your team.

Automate intelligently

Kustomer AI is built in, not bolted on. It acts with full booking and trip context so humans step in only when judgment is required.

Learn from every interaction

Kustomer AI improves with real traveler feedback to sharpen accuracy and reduce escalations.

A digital interface shows a question about a spike in cancellation-related volume, two bar charts with blue and pink bars, and a section labeled Key Insights with blurred content below.

Orchestrate

Start simple, scale safely

Prepare your data

AI auto-categorization, summaries, and suggested replies across every message, itinerary change, partner update, and channel, all in one view.

Optimize Your Team

AI confidence-scored answers and workflow actions so agents resolve faster and guests never repeat themselves.

Orchestrate End-to-End with AI

Fully automated rebooking flows, loyalty-tier routing, and proactive alerts, no developer required.

Scale

Scale Seamlessly for Weather Events, Volume Surges, and Peak Travel Moments

Stay ahead of surges

Full traveler and booking context ensures agents never guess.

Automate peak volume

AI Agents deflect or resolve common inquiries like refund eligibility, itinerary changes, or pickup instructions.

Route smarter, not harder

Direct complex cases, multi-party issues, partner errors, VIP travelers, to your best agents with skills-based routing.

Revenue, not just resolution

Travel brands using Kustomer turn CX into retention and upsell moments through proactive messaging.

A chat conversation between a guest and two hotel agents. The guest asks about early check-in; agents confirm early room availability and offer digital key, with agent and guest profile photos visible.

Built for fast-moving travel brands where timing, accuracy, and guest experience matter most.

Hopper saw 50% reduction in first response times while improving CSAT by 10%
A digital interface shows a question about a spike in cancellation-related volume, two bar charts with blue and pink bars, and a section labeled Key Insights with blurred content below.
Identify CX issues before they impact travelers
Use AI to detect patterns like surge cancellations, partner delays, or rebooking spikes before they overwhelm your team.
Kustomer AI is built in, not bolted on. It acts with full booking and trip context so humans step in only when judgment is required.
Kustomer AI improves with real traveler feedback to sharpen accuracy and reduce escalations.
Start simple, scale safely
AI auto-categorization, summaries, and suggested replies across every message, itinerary change, partner update, and channel, all in one view.
AI confidence-scored answers and workflow actions so agents resolve faster and guests never repeat themselves.
Fully automated rebooking flows, loyalty-tier routing, and proactive alerts, no developer required.
A chat interface shows a customer asking how to increase their line of credit. Human and refund agents respond, confirming the increase to $7,500 and offering to review the new payment schedule.
Scale Seamlessly for Weather Events, Volume Surges, and Peak Travel Moments
Full traveler and booking context ensures agents never guess.
AI Agents deflect or resolve common inquiries like refund eligibility, itinerary changes, or pickup instructions.
Direct complex cases, multi-party issues, partner errors, VIP travelers, to your best agents with skills-based routing.
Travel brands using Kustomer turn CX into retention and upsell moments through proactive messaging.

Why most AI fails in Travel and why Kustomer doesn’t

Others' AI

Hallucinating answers
Slowing down in multi-LLM stack
Escalating unnecessarily
Creating extra clean-up work
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Kustomer’s AI

CRM-native data + omnichannel
A single, governed model
Confidence-based actions
Guardrails, AI assistants, & agents

For leaders, by leaders

Travel CX leaders don’t need more dashboards, they need automation rooted in real trip context.

Kustomer makes AI trustworthy, transparent, and tied directly to revenue, CSAT, and operational efficiency.

See for Yourself
Two people sit together at a desk, smiling and looking at a laptop screen. One is pointing at the screen, and they appear to be enjoying a collaborative discussion in a sunlit, modern office space.

Join top travel brands scaling smarter with Kustomer

Experience, not frustration: Turo replaced fragmented tickets with unified conversations, giving agents full trip context across voice, chat, and system events.
Speed, not sacrifice: Hopper cut first-response times by 50% while increasing CSAT by 10% through smarter prioritization and routing.

Deflection, not dissatisfaction: Top cruise companies deflect 80% of volume with Kustomer AI while maintaining 90%+ CSAT.

See how AI-native CX transforms travel support

Schedule Your Demo
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