The word “kustomer” in lowercase black letters; the u has two dots above it, resembling eyes and creating a smiley face within the text.
Kustomer for Retail

Automate more, spend less: Retail CX that pays for itself

Cut cost-per-contact, eliminate repetitive volume, and keep retail teams ahead of demand spikes, all without developers or added headcount.

Schedule Retail Demo
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The word EVERLANE is written in bold, black, all-capital letters on a white background.The image shows the text università degli studi di catania in lowercase, black, sans-serif font, with the letters closely spaced together.The image displays the logo for Medium in bold, black, geometric letters on a transparent background, featured in the Priority Bicycles case study.White bold capital letters spelling “BULLETPROOF” on a black rectangular background, like the logo from a Bulletproof case study, with a small trademark symbol (™) in the upper right corner of the word.
The word EVERLANE is written in bold, black, all-capital letters on a white background.The image shows the text università degli studi di catania in lowercase, black, sans-serif font, with the letters closely spaced together.HexClad logo featuring a black hexagon with the letters HC inside it, followed by HEXCLAD in bold, black capitals on white—a design often highlighted in any HexClad case study for its modern and memorable branding.White bold capital letters spelling “BULLETPROOF” on a black rectangular background, like the logo from a Bulletproof case study, with a small trademark symbol (™) in the upper right corner of the word.The word EVERLANE is written in bold, black, all-capital letters on a white background.The image shows the text università degli studi di catania in lowercase, black, sans-serif font, with the letters closely spaced together.HexClad logo featuring a black hexagon with the letters HC inside it, followed by HEXCLAD in bold, black capitals on white—a design often highlighted in any HexClad case study for its modern and memorable branding.White bold capital letters spelling “BULLETPROOF” on a black rectangular background, like the logo from a Bulletproof case study, with a small trademark symbol (™) in the upper right corner of the word.

Built for fast-moving consumer brands 
where volume, velocity, and CX matter most

Bulletproof reduced cost per contact by $3 - $4 using AI deflection
Request Demo

Identify

Identify retail CX bottlenecks before they become customer issues

Know what's broken

Ask anything and get real-time insights, visualizations, and recommended actions without exporting data or waiting on analysts.

Automate intelligently

Kustomer AI is built in, not bolted on, acting with full context so humans can step in only when judgment is required.

Proactive Prevention

Spot patterns, like recurring SKU problems or shipping delays, and take action before they generate a surge in tickets.

Orchestrate

Start simple, scale safely

Prepare your data

AI auto-categorization, summaries, and suggested replies across every message, order, event, and touchpoint in one view.

Optimize Your Team

AI confidence-scored answers and workflow actions so agents (human and AI) stay personal, resolve faster and customers never repeat themselves.

Orchestrate End-to-End with AI

fully automated loyalty-tier routing, AI resolutions and proactive outreach, all with no developer required.

Scale

Scale seamlessly for any viral moment

Your team stays ahead of surges

Your agents never guess with full context and AI assistants at their fingertips.

Automate peak volume

Handle the surge with AI Agents that act, deflecting and resolving on their own.

Route smarter, not harder

Ensure scenarios like customs delays, split shipments, SKU substitutions, VIPs and complex issues go to your best agents.

A customer asks if she can return a jacket. The human agent says the item should be eligible and will confirm with the returns agent. The refund agent confirms eligibility and says a prepaid label is being emailed.

Built for fast-moving consumer brands where volume, velocity, and CX matter most

Bulletproof reduced cost per contact by $3 - $4 using AI deflection
Identify retail CX bottlenecks before they become customer issues
Ask anything and get real-time insights, visualizations, and recommended actions without exporting data or waiting on analysts.
Kustomer AI is built in, not bolted on, acting with full context so humans can step in only when judgment is required.
Spot patterns, like recurring SKU problems or shipping delays, and take action before they generate a surge in tickets.
Start simple, scale safely
AI auto-categorization, summaries, and suggested replies across every message, order, event, and touchpoint in one view.
AI confidence-scored answers and workflow actions so agents (human and AI) stay personal, resolve faster and customers never repeat themselves.
Fully automated loyalty-tier routing, AI resolutions and proactive outreach, all with no developer required.
A flowchart shows a Team Supervisor overseeing Tracking Specialist and Order Expert roles, with an adjacent form for creating a refund expert using Kustomer AI for Customer Experience.
Empower your teams with AI built to make every part of CX faster and smarter.
Let AI build workflows unique to your business and customers, faster, smarter, and with less time spent configuring.
Ask questions in plain English and get clear, actionable answers, no dashboards or data teams required.
Draft and update articles in minutes with an AI assistant that keeps content accurate, on-brand, and optimized for both humans and AI.
A customer asks if she can return a jacket. The human agent says the item should be eligible and will confirm with the returns agent. The refund agent confirms eligibility and says a prepaid label is being emailed.
Scale seamlessly for any viral moment
Your agents never guess with full context and AI assistants at their fingertips.
Handle the surge with AI Agents that act, deflecting and resolving on their own.
Ensure scenarios like customs delays, split shipments, SKU substitutions, VIPs and complex issues go to your best agents.

Why most AI fails in Retail and why Kustomer doesn’t

Others' AI

Hallucinating answers
Slowing down in multi-LLM stack
Escalating unnecessarily
Creating extra clean-up work
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Kustomer’s AI

CRM-native data + omnichannel
A single, governed model
Confidence-based actions
Guardrails, AI assistants, & agents

For leaders, by leaders

CX leaders don’t need more dashboards or bots, they need meaningful automation grounded in real customer context.

Kustomer is purpose-built to ensure AI is trustworthy, transparent, and tied to business outcomes.

See for Yourself
Two people sit together at a desk, smiling and looking at a laptop screen. One is pointing at the screen, and they appear to be enjoying a collaborative discussion in a sunlit, modern office space.

Join top retail brands scaling smarter with Kustomer

Revenue, not just resolution: Daily Harvest grew revenue 10% while doubling agent productivity through unified systems and workflows.

Efficiency, not extra headcount: Everlane achieved 4× more deflections with AI, freeing teams to focus on higher-value customer issues.

Cost savings, not cost centers: Bulletproof reduced cost-per-contact by $3–$4 through AI-powered deflection.


The word BULLETPROOF is displayed in large, bold, uppercase letters against a gray background.

See what smarter retail support looks like

Hexclad increased AOV by $100 by equipping agents with full context
Schedule Your Demo
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