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Kustomer AI for Customers

Handle up to 70% of customer inquiries with autonomous AI Agents

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Trusted by teams scaling AI customer service without sacrificing experience

“So far, 70% of all conversations coming into chat are fully automated using Kustomer’s AI.”

White lowercase letters spelling vuori in a minimalist, sans-serif font on a white background. The text is faint and blends with the background, making it difficult to read.
“Kustomer gives us the confidence to scale with AI without sacrificing speed, accuracy, or the customer experience.”
White text on a light gray background reads LoadUp with the U designed as an upward-pointing arrow.

AI customer service built for real customer conversations

Understand context. Take the right action. Keep experiences connected.

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A vertical timeline with three tasks: Update dates of reservation (Open), Change flight (Done), and Need rewards number (Done). A profile photo appears at the top left of the timeline.

Drive personalized responses with real customer context

Kustomer’s AI Agents understand the full conversation and customer history, not just the last message, so they can use context across conversations, systems, and channels to reduce back-and-forth and escalations, involving humans only when needed.

A digital screenshot shows a refund request panel with details: reason—item arrived damaged, status—approved, amount—$49.99, method—original payment. A highlighted message at the bottom says, “Your refund has been processed.”.

Automation with control

Use predictive intelligence to understand customer history, emotion, and context, while applying deterministic logic where accuracy is critical. With decision trees powered by AI at every step, you control when AI can adapt and when it must follow defined rules for refunds, policy enforcement, compliance, and escalations.

A flowchart showing a chat conversation: a person asks, When will my room be ready for check-in? The response at the end says, Good news, Trevor! Your room is ready now.

Orchestrate AI with confidence, not guesswork

Define when AI takes action, when conversations route to human agents, and how outcomes are achieved, without guesswork.

Built-in transparency and guardrails ensure every automated action aligns with your experience standards, not just efficiency metrics.

A digital card with a smiling yellow face and AI Agent text is in the center, labeled Booking. Behind it are blurred profile cards of diverse people. A + Add agent button appears above the main card.

Design AI Agents yourself with a no-code builder

Create AI agents that handle complex customer scenarios, decision logic, and edge cases without long development cycles or heavy maintenance. Build, test, and optimize them quickly in AI Studio with clear performance visibility, so your team can move faster and focus on what matters most.

Try Kustomer AI free for 30 days

Experience how AI Agents help your team save time, resolve issues faster, and stay in control from day one
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Your ultimate AI Agent for customer service

Always on, always everywhere

A smiling person with curly hair is centered on a purple background, surrounded by AIC Features icons for email, Instagram, WhatsApp, phone, and messaging; a yellow smiley face is also present.

Configure to your brand

Human-in-the-loop

A chat conversation about hotel check-in: a guest asks if they can check in, the agent confirms availability and highlights AIC features, then informs Trevor his room will be ready by 12:30 PM, offering to set up his digital key. Smiling faces are shown.

External data sources

Monitor agent performance

Your ultimate AI Agent for customer service

Always on, always everywhere

A smiling person with curly hair is centered on a purple background, surrounded by AIC Features icons for email, Instagram, WhatsApp, phone, and messaging; a yellow smiley face is also present.

Configure to your brand

Interface displaying AIC Features like tone of voice options: Friendly (selected), Professional, Casual, and More. Below are answer length Features: Concise, Standard, and Thorough. A cursor points to the Friendly button.

Human-in-the-loop

A chat conversation about hotel check-in: a guest asks if they can check in, the agent confirms availability and highlights AIC features, then informs Trevor his room will be ready by 12:30 PM, offering to set up his digital key. Smiling faces are shown.

External data sources

A grid of 14 app icons, including Facebook, Gmail, Slack, Instagram, and more. A blue square with a plus symbol suggests adding more apps or exploring new AIC features to enhance your experience.

Monitor agent performance

Line graph titled Customer Satisfaction (CSAT) Score with three colored lines showing fluctuating percentages from 10/31 to 11/8. Using AIC features, scores peak around 11/6 and dip at various points across the date range.

Try Kustomer AI without switching helpdesks.

Try Kustomer AI free for 30 days.
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Kustomer AI FAQs

An AI customer service agent is an autonomous AI that interacts directly with customers to resolve their inquiries. It understands context and takes actions like updating orders or processing refunds. Kustomer's AI agents are built to handle complex, real-world conversations, not just simple FAQ deflection.
Kustomer AI can handle order status, refunds, reservation changes, account updates, policy questions, and more. Because agents work from the full customer history and conversation context — not just the last message — they can manage multi-step interactions that would typically require a human, only escalating when the situation genuinely calls for it.
Kustomer AI agents are omnichannel — they operate across chat, email, SMS, voice, and more from a single configuration. You build the agent once and deploy it everywhere, so customers get a consistent experience regardless of where they reach out.
Yes. Kustomer AI lets you configure tone of voice, response length, and brand personality so the agent sounds like your company — not a generic bot. You also control exactly when AI can adapt and when it must follow defined rules for things like refunds, compliance, and escalations.
Kustomer provides built-in performance monitoring so you can track resolution rates, CSAT scores, and escalation patterns at the agent level. The AI Reasoning Engine logs the step-by-step logic behind every decision, so you can see exactly what's working, spot issues early, and improve continuously.
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