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Human Agent
AI Agents

Drive authentic conversations effortlessly with your team of AI Agents

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Retention Agent
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Sales Agent
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Upsell Agent
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add AI Agent
Meet our AI Agents

A powerful team of advanced AI Agents, designed to autonomously resolve issues and perform tasks with human-like precision. Engineered for excellence, The Krew empowers customers, agents, and leaders to achieve more, faster.

See AI Agents in action

Human-like solutions, every time—powered by our multi-AI agent automation

Accelerate issue resolution and personalize experiences with our multi-AI Agent solution.
Request Demo
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Specialized expertise

Design multiple AI Agents to be pros in specific areas for more flexibility, faster problem-solving, and smoother interactions.

A chat conversation between a woman and a man is shown on a yellow background. The man shares hotel recommendations, and the woman asks if she prefers a coast or city setting. Blue arrows connect their messages.

Faster resolution

AI Agents work together, sharing insights to solve complex issues quickly, giving customers faster and more accurate responses.

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Easy setup and maintenance

Streamline setup and maintenance by assigning clear roles to your AI Agents with simple instructions and tool access.

AI Agents for customers

Empower your customers with instant, human-like support, anytime, anywhere
Specialization
Human-in-the-Loop
Brand Ambassadors
Omni Channel
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Serves as an expert of a specific field

Develop specialized AI Agents for greater flexibility, faster problem solving and smoother conversations.
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A woman with a braided hairstyle and a textured gray sweater stands in front of a light background. Overlaid, a customer service chat shows an agent confirming a booking and offering further assistance.

A true human-in-the-loop system, not just handoff

Seamlessly transfer complex tasks from an AI Agent to a human agent, then back to the AI Agent to complete the process efficiently.
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A woman with fair skin and brown hair in a braid, wearing a gray sweater, stands by a white window. Overlaid is a chat about sightseeing plans between a user and a concierge AI agent.

Your AI Agent represents your brand ethos

Authentically represent your brand to your customers by assigning a voice and tone to your AI Agents.
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A woman with a braid and light sweater stands near a window, smiling slightly. Overlaid is a chat conversation about private custom tours, with messages between Sam L. and a Concierge AI Agent discussing tour package details.

Available wherever you need them, on every channel

Be available 24/7 on your customers' channels across SMS, Voice, Chat, Email, Messenger, and more.
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AI Agents for reps

Resolve customer issues and enhance personalization with an AI Agent copilot
Instant Prompts
Authentic Conversations
Recommend Actions
Seamless Handoffs

Resolve customer issues in record time

Empower agents with instant communication prompts driven by AI, leveraging internal knowledge bases, external sources and the Kustomer CRM.

AI Agents for Reps builds on our basic Agent Assist, with more features coming this quarter.
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A woman wearing a headset smiles while talking, with an overlay showing a chat asking about checked bag fees for Elite status and a response stating the first bag is free for Elite members, additional bags cost $40.

Deliver consistent, on brand communication

Utilize AI to automatically expand messages or makes them concise and improves grammar, for a friendlier and more professional customer interaction.
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A woman wearing a headset sits at a desk with a laptop, smiling and looking up. In the foreground, an email with grammatical errors about a flight from NYC to Mexico City appears, along with a Fix Spelling & Grammar button.

Sort and resolve repetitive tasks with AI

Categorizes tasks with clear, actionable next steps, such as transferring to a specialized department for resolution, sending a help article, extending a credit offer, and more.
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A woman wearing a headset sits at a desk with a laptop, smiling and looking upwards. Inset text reads: Solution: Update billing and mailing address to match, with an Apply button.

Make customer handoffs smooth and seamless

Summarize lengthy conversations for quick consumption and seamlessly transfer summaries between AI Agents and human agents or among human agents ensuring continuity and context.
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A woman wearing a headset sits at a desk, smiling and speaking. Inset is a chat about flight details and a query about travel or health advisories, with AI-generated text summarizing flight information and the users question.

Coming soon

AI Agents for Leaders

AI in action

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“So far, 40% of all conversations coming into chat are fully automated using Kustomer's AI. This frees up our human agents to focus on more personalized interactions and complex issues."

Chad Warren

Sr. Manager of Customer Service

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Autonomously resolve issues and perform actions with human-like efficiency.

Request Demo
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