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Smarter reps.
Happier customers.

Kustomer AI unites data, channels, agents, and automation so your CX runs smarter: resolving issues, orchestrating workflows, and improving with every interaction.

See How AI-Native CX Works
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Why now?

Because AI alone doesn’t change CX. AI + context does. And context starts with connection. Every conversation, on every channel, unified in one thread, so AI and agents always know the full story.
Kustomer AI fixes that:

Acts confidently

Scales responsibly

Understands every customer

Today’s reality check

Every AI action backed by data, not guesswork.
Learn More About Pricing

Typical AI chatbots

“Let me transfer you to an agent”
Can’t take any real action
Customers repeat everything
A ghosted customer is a ‘resolution’
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Kustomer’s AI Agent teams

Full customer context = confident actions
Takes action across all your systems
Your policies enforced automatically
Issues resolved fully & completely

 The four forces of an AI-native CX platform

Every resolution, every workflow, every message runs on one unified foundation, so AI and humans always act with full context.

Intelligence that acts

CX your way

Continue every conversation

Know every customer

Meet the only CX platform where AI runs on context, not guesswork

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from 495+ G2 reviews
Badge with the G2 logo in the top right corner. The text reads: Winter 2025. Easiest To Use. Enterprise. The badge features a white background with a yellow border at the bottom.
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Ready to scale CX without sacrificing trust?

Book a live walkthrough of Kustomer AI today, and see how CX teams sleep better at night.

Book a Demo
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AI you control. Outcomes you trust.

That’s why every Kustomer AI decision is explainable, auditable, and aligned to your brand.
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Control

Stay in control. No surprises.

Your data stays yours. AI behaves predictably. And every action is traceable.
Zero data sharing
Unlike others, we never train on your customer info.
Immutable audit log
Every AI decision is logged for instant clarity and compliance.
Granular permissions
Role- and field-level control over who sees and automates what.
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Confidence

Launch with confidence. From day one.

AI that clears enterprise security reviews without breaking a sweat.
AI Evaluations & Conversation Safeguards
SOC 2 Type II, GDPR-ready, HIPAA-supporting
SSO/SAML for secure identity management
Cloud native software as a service
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Automation

Deploy smarter AI that takes action

Automated resolution that doesn’t hit dead ends, or escalate to humans for basic tasks.
Specialist agents that collaborate and pass meaningful context
Follows your policies, thresholds, and exception rules
Executes real changes: updates orders, issues credits, closes loops

Smarter AI, happier customers

AI with context isn’t hype; it’s how our customers cut handle time by 45% and boost CSAT 20+ points.
“So far, 40 % of all conversations coming into chat are fully automated using Kustomer’s AI.”
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Terra Kaffe maintained mid-90’s CSAT while scaling 4×
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Ready to stop deflecting 
and start resolving?

The best time to modernize was last quarter. 
The second-best time is now.
Book Your Demo
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