Smarter reps.
Happier customers.
Kustomer AI unites data, channels, agents, and automation so your CX runs smarter: resolving issues, orchestrating workflows, and improving with every interaction.
Why now?
Because AI alone doesn’t change CX. AI + context does. And context starts with connection. Every conversation, on every channel, unified in one thread, so AI and agents always know the full story.
Kustomer AI fixes that:
Acts confidently
Scales responsibly
Understands every customer
Today’s reality check
Every AI action backed by data, not guesswork.
Learn More About PricingTypical AI chatbots
“Let me transfer you to an agent”
Can’t take any real action
Customers repeat everything
A ghosted customer is a ‘resolution’
Kustomer’s AI Agent teams
Full customer context = confident actions
Takes action across all your systems
Your policies enforced automatically
Issues resolved fully & completely
The four forces of an AI-native CX platform
Every resolution, every workflow, every message runs on one unified foundation, so AI and humans always act with full context.
Intelligence that acts
CX your way
Continue every conversation
Know every customer
Meet the only CX platform where AI runs on context, not guesswork
Ready to scale CX without sacrificing trust?
Book a live walkthrough of Kustomer AI today, and see how CX teams sleep better at night.
Book a Demo
AI you control. Outcomes you trust.
That’s why every Kustomer AI decision is explainable, auditable, and aligned to your brand.
Control
Stay in control. No surprises.
Your data stays yours. AI behaves predictably. And every action is traceable.
Zero data sharing
Unlike others, we never train on your customer info.
Immutable audit log
Every AI decision is logged for instant clarity and compliance.
Granular permissions
Role- and field-level control over who sees and automates what.
Confidence
Launch with confidence. From day one.
AI that clears enterprise security reviews without breaking a sweat.
AI Evaluations & Conversation Safeguards
SOC 2 Type II, GDPR-ready, HIPAA-supporting
SSO/SAML for secure identity management
Cloud native software as a service
Automation
Deploy smarter AI that takes action
Automated resolution that doesn’t hit dead ends, or escalate to humans for basic tasks.
Specialist agents that collaborate and pass meaningful context
Follows your policies, thresholds, and exception rules
Executes real changes: updates orders, issues credits, closes loops
Smarter AI, happier customers
AI with context isn’t hype; it’s how our customers cut handle time by 45% and boost CSAT 20+ points.
“So far, 40 % of all conversations coming into chat are fully automated using Kustomer’s AI.”
Terra Kaffe maintained mid-90’s CSAT while scaling 4×
Ready to stop deflecting
and start resolving?
The best time to modernize was last quarter.
The second-best time is now.
Book Your DemoThe second-best time is now.