Build time-saving automations in just minutes
Streamline repetitive tasks for your entire support team and drive efficient, scalable operations.
Cut average handle time in 1/2 to drive higher customer satisfaction.
Level up your workflow with context-powered automation
Supercharge your workflow by automating routine tasks like conversation routing, quality checks, and reminders—all powered with customer context for smarter, more personalized interactions.
Take decision-making to the next level
Conditional branching unlocks smarter decision-making beyond simple, linear flows, while multi-step workflows let each step build on the last for powerful, dynamic automation.
Unlimited extensibility at your fingertips
With flexible workflows powered by Apps, Hooks, and REST API calls, plus custom integrations, you can automate any business process and take your operations to the next level.
Scale up and deliver exceptional customer service like never before
Keep your agents on point every time
Supercharge your team's collaboration across departments. Use tasks to easily manage work behind the scenes, loop in internal teams or end-users, and set deadlines with reminders to keep everything on track.
Supercharge your Operations with easy, breezy Business Rules
Business rules let you effortlessly assign conversations, set SLA reminders, and schedule quality control reviews. Simple to set up, these automations keep your team running smoothly and service levels high!
Fast-track your customers to the perfect expert
Connect customers with the perfect expert in a flash! Seamlessly route conversations to the team member who can dazzle them—whether it’s based on product expertise, language skills, VIP status, or account ownership.
"Kustomer lets us create custom workflows and data objects tailored to the cultures we serve in Latin America. With 100+ automated workflows, agents access all necessary tools, cutting response times from days to minutes and tripling conversions."
Elder Prado
Software Engineering Manager
