The word “kustomer” in lowercase black letters; the u has two dots above it, resembling eyes and creating a smiley face within the text.
Why Kustomer

Intelligent support starts with understanding your customers 

Create meaningful, long-lasting relationships by bringing context into every conversation.

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Powering the world’s best support teams

1+
Customers across
all verticals
1B+
Conversations with
global consumers 
1+
Product releases
in 6 months
1B+
Consumers assisted
on Kustomer  
Our AI Philosophy

Empowering humans and AI 
to deliver their best work together

A smiling older woman with gray hair and glasses is in the center, surrounded by icons for email, Instagram, WhatsApp, phone, and chat, on a light purple background with a yellow smiling face icon.
AI that elevates people
We build AI that supports agents, helping them work with more clarity, confidence, and connection.
Intelligence built into every interaction
Real-time, contextual guidance powers faster resolutions and more consistent service.
Automation that simplifies operations
We streamline and automate the busywork so teams and leaders can focus on what matters most.
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1%
Reduction in first response times

White logo with a simple rabbit illustration leaping to the left, followed by the word “hopper” in lowercase, rounded letters. The background is light gray.
1X
Increase in deflections using AI

1%
Of customer conversations on WhatsApp are AI-powered

Great CX starts here

Unified data, smart orchestration, seamless omnichannel, and AI with real context
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Data

Turn customer data into
real-time understanding

Know every customer

Kustomer unifies purchase history, preferences, and insights from every source into a single, complete customer profile.

Proactive, personalized service

Use real-time order data to power proactive, personalized conversations with every customer.

Fuel native AI with unified data

Bring together interactions and insights across systems so AI always has the context it needs to deliver personalized support.

A circular dashboard displays a smiling older woman at the center, surrounded by data: Channels SMS, Queue VIP, Order Date Oct 1, 2024, Subscription Nov 1, 2023, and Status Open.

Channels

Unify every channel. Power every AI experience.

AI agents across every channel

Deploy powerful, reliable AI Agent teams in minutes and support customers instantly across their preferred channels.

Unify every conversation

Single-threaded, cross-channel conversations keep customer and agent interactions seamless within the Kustomer platform.

See the full story with AI context

Every interaction across channels lives in one timeline, giving AI and teams the context they need to support customers at scale.

Orchestration

Orchestrate smarter AI-powered service at any scale

Guided AI automation

Simplify complex workflows with AI-guided, end-to-end automation that requires no technical expertise.

Boost efficiency with AI

Automate high-volume tasks, reduce cost per contact, and let agents focus on higher-value work while AI helps tailor every experience.

Route with AI intelligence

Use AI-driven logic to route VIPs, flag churn risks, prioritize new customers, and more. With AI and context working together, every issue is routed accurately and resolved efficiently.

Flowchart showing: Trigger Subscription Expiration Soon, action Membership Status Lookup, branching to Not VIP (sending email reminder) and VIP (sending SMS reminder).

AI

AI that brings clarity, action, and precision to every customer

Build AI that works for you

Create bespoke AI agent teams to resolve issues, scale self-service, and act with full customer context.

Supercharge every agent

Deliver proactive guidance, faster answers, and streamlined workflows inside an AI-native workspace.

See and act instantly

Ask questions in natural language to uncover insights, spot issues early, and get AI-recommended next steps, no analysts required.

Great CX starts here

Unified data, smart orchestration, seamless omnichannel, and AI with real context

Data

Channels

Orchestration

AI

Turn customer data into
real-time understanding

Know every customer
Kustomer unifies purchase history, preferences, and insights from every source into a single, complete customer profile.
Proactive, personalized service
Use real-time order data to power proactive, personalized conversations with every customer.
Fuel native AI with unified data
Bring together interactions and insights across systems so AI always has the context it needs to deliver personalized support.
A circular dashboard displays a smiling older woman at the center, surrounded by data: Channels SMS, Queue VIP, Order Date Oct 1, 2024, Subscription Nov 1, 2023, and Status Open.

Unify every channel. Power every AI experience.

AI agents across every channel
Deploy powerful, reliable AI Agent teams in minutes and support customers instantly across their preferred channels.
Unify every conversation
Single-threaded, cross-channel conversations keep customer and agent interactions seamless within the Kustomer platform.
See the full story with AI context
Every interaction across channels lives in one timeline, giving AI and teams the context they need to support customers at scale.

Orchestrate smarter AI-powered service at any scale

Guided AI automation
Simplify complex workflows with AI-guided, end-to-end automation that requires no technical expertise.
Boost efficiency with AI
Automate high-volume tasks, reduce cost per contact, and let agents focus on higher-value work while AI helps tailor every experience.
Route with AI intelligence
Use AI-driven logic to route VIPs, flag churn risks, prioritize new customers, and more. With AI and context working together, every issue is routed accurately and resolved efficiently.
Flowchart showing: Trigger Subscription Expiration Soon, action Membership Status Lookup, branching to Not VIP (sending email reminder) and VIP (sending SMS reminder).

AI that brings clarity, action, and precision to every customer

Build AI that works for you
Create bespoke AI agent teams to resolve issues, scale self-service, and act with full customer context.
Supercharge every agent
Deliver proactive guidance, faster answers, and streamlined workflows inside an AI-native workspace.
See and act instantly
Ask questions in natural language to uncover insights, spot issues early, and get AI-recommended next steps, no analysts required.
Join others using Kustomer
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Elevate your customer experience with Kustomer AI today

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