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CX at the AI Inflection Point

March 10, 2026

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1:00pm ET | 10:00am PT

About

Customer experience has evolved into one of the most strategically important functions in business, where time and intelligence now define every interaction.

Join us March 10th at 1:00 pm EST for a live virtual event exploring the AI inflection point for customer experience, including a first look at something new from Kustomer that helps teams introduce intelligence into CX without disrupting the systems they already rely on.

Hear from executive leaders, including Kustomer CEO, Brad Birnbaum, and see a live demo where we'll cover how AI can reduce cognitive load, eliminate lag, and help CX teams move faster and more safely, right where work happens today.

In this session, you'll learn:

  • Why CX has become a time and cognitive-load problem, and why legacy approaches are breaking down
  • What's changed in AI adoption that makes progress possible now
  • What to look for in next-generation CX AI

If you're responsible for providing better customer experiences, modernizing CX, supporting agents at scale, or navigating AI adoption without disruption, this is one announcement you won't want to miss!

Agenda

The AI Inflection Point for Customer Experience

Anna Fisher, CMO

AI Where You Are: Intelligence Without Disruption & Live Demo

Brad Birnbaum, CEO & Jillian Zatta, Growth AI Architect

Customer Panel: What Changes When AI Actually Works for CX Teams

Lauren Gold, CCO

The Opportunity Ahead for CX Leaders

Lauren Gold, CCO

Speakers

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Maria Cerda
Non Live Support Mngr
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Chad
Sr. Mngr Customer Service
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Tonya Coker
COO
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A middle-aged man with short dark hair smiles at the camera, exuding confidence. He wears a dark hoodie over a white shirt, set against a solid bright yellow backdrop—perfect for highlighting Kustomer Winter Quarterly AI Innovations.
Brad Birnbaum
CEO
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Anna Fisher
CMO
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A woman with long dark hair and fair skin smiles at the camera, set against a bright yellow background, highlighting the vibrant energy of Kustomer Winter Quarterly AI Innovations.
Lauren Gold
CCO
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A woman with straight, dark brown hair and fair skin smiles at the camera. She is wearing a black jacket and a patterned shirt, standing against a bright yellow background that radiates energy—perfect for Kustomer Winter Quarterly AI Innovations.
Jillian Zatta
Growth AI Architect
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Don't miss this once in a lifetime opportunity

Register Now
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