AI Agents for Customers

Our AI Agents are S-M-A-R-T

They’re designed to resolve customer issues, not just deflect them with human-like service.

Specialized

Deploying multiple specialized AI Agents makes configuration and management much simpler.

Multi-channel

Most CX platforms need 3rd party integrations for AI channels - AI Voice is natively built into AI Agents.

Advanced reasoning

AI agent teams reason and reflect on their own work prior to ever communicating with a customer.

Responsive

Design your AI Agents to handle complex conversations, seamlessly adapting as topics shift.

Teamwork

AI Agents don’t deflect. They are designed to do  bi-directional transitions between humans and AI Agents.

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Specialized expertise, maximum impact

Design multiple AI Agents, each specializing in a specific area, to bring greater flexibility, faster problem-solving, and smoother interactions. Kustomer AI Agents work together as a team, ensuring customer issues are resolved efficiently and seamlessly.

Always on, always everywhere

Kustomer AI Agents engage customers 24/7 across email, voice, SMS, chat, and WhatsApp—even responding automatically to web form submissions—ensuring seamless support on every channel.

Learn about Kustomer’s AI Agents for Voice - all native to our platform.

The perfect blend of AI with human empathy

AI Agents handle routine inquiries and escalate when human insight is needed—like for policy exceptions—while reps can hand interactions back to AI Agents for resolution. With full context retention and smart handoffs, you get efficiency without losing the personal touch.

A woman in sportswear sits on a couch holding a credit card and a smartphone. She appears focused on her phone. A yellow circle is drawn around her head. The background shows a modern, bright room.

“So far, 40% of all conversations coming into chat are fully automated using Kustomer's AI solution. This frees up our human agents to focus on more personalized interactions and complex issues.”

Chad Warren

Sr. Manager of Customer Service

vuori

Your ultimate customer assistant

AI Agents for Customers offers instant, human-like support anytime, anywhere.

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Autonomous customer responses

AI Agents automatically respond to customer inquiries with safe, accurate answers using real-time CRM, knowledge base and intent data.

A chat conversation: The user asks for help making plans for local sightseeing. The response offers recommendations for group tours or custom private tours for families and asks what sounds good to the user.

Omnichannel coverage

AI Agents can respond to customer inquiries across email, chat, voice, SMS, WhatsApp and web forms.

A chat exchange shows one person requesting private custom tours for a family of four, and another responding they'll email package details. Below, an email subject reads, Info on private custom tours—Zendesk vs Jira Service Management workflow.

AI Agents on Kustomer Voice

A truly native AI-powered Voice agent to answer customer calls - no 3rd party add ons required.

A text conversation shows someone requesting to add two people to their reservation. The reply says no table for four is available at 5:30pm, but offers 6:00pm instead. A call icon shows a phone call lasting 34 seconds.

Advanced search tools

Our more focused search and data retrieval ensures AI Agents work faster and more effectively to resolve customer inquiries.

A search query interface shows filters for Created at, after, relative, 30 days ago, with a dropdown menu open showing numbers 45 to 51, and 50 highlighted. Options to add more filters are visible.

External data sources

Integrate AI Agents third-party systems, data sources, and URLs including OpenAPI tools and Shopify.

A dashboard displays three data sources with statuses: Facts about squirrels (updated today), Kustomer Public Site (updated 11/21/2024), and Tom’s blog entries (updated 10/02/2023, with an error). A button reads Add data source.

Human in the loop

Seamlessly transfer complex tasks from an AI Agent to a human agent, then back to the AI Agent to complete the process efficiently.

Test and Observe

Ensure your AI is safe, reliable, and continuously meets customer expectations from the outset.

A dashboard shows an evaluation result with a 99% score for 10 test cases. A test input reads “Where is my order?” Three test cases and their scores are listed: 97%, 98%, and 100%. Total run time is 5 minutes 20 seconds.

Analytics

Real-time insights help you monitor AI Agent performance, track customer satisfaction, and spot improvement opportunities.

Line graph showing customer satisfaction (CSAT) scores from 10/31 to 11/8, with three lines fluctuating between 20% and 80%. One line peaks on 11/6 before all lines converge near 40%-60% on 11/8.

Code-free configuration

Quickly and easily build, test and deploy advanced AI Agent teams in Kustomer without having to write a single line of code. Kustomer's AI Agent Studio enables you to configure AI Agents that are tailored for your unique business needs.

Explore AI Agent Studio

Add AI Agents for Customers. Starting at $0.60 per conversation.

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