Data Explorer

Lead with confidence through instant CX insight

Turn every question into a clear, data-backed answer. Get real-time visuals, simple explanations, and practical recommendations that help you make faster, smarter decisions across your CX organization.

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Meet the future of CX reporting

With AI-powered explanations built into every report, Kustomer shows you what changed, why it changed, and how to act.

“Data Explorer centralizes complex analytics in a accessible way, saving me hours every week.”

“Good CX decisions don’t come from more dashboards — they come from better questions. Data Explorer makes that possible.”

Turn customer data into instant answers

Unify data, insights, and recommendations in one place for faster, smarter CX decisions.

Request a Demo

Get instant answers, guided prompts, and unified CX data

Use natural language to get answers with charts, breakdowns, and clear explanations.

Choose from over 250 guided starters for forecasting, SLA health, backlog, and more.

Explore performance across channels, teams, workflows, queues, and custom objects, all in one place.

Stay ahead with real-time trends, metrics, and analysis

Track trends in volume, handle time, sentiment, and CSAT to catch issues early.

See exactly how metrics are defined and calculated.

Drill into refunds, cancellations, or volume surges to find the root cause.

Act on insights with recommendations, coaching and tools, and feedback

Get personalized in recommendations to improve staffing, routing, coaching, and outcomes.

Build rep scorecards, identify top performers, and create targeted coaching plans.

Highlight themes and sentiment drivers for product, marketing, and finance.

Turn customer data into instant answers

Unify data, insights, and recommendations in one place for
faster, smarter CX decisions.

Request Demo

Instant Answer

Get instant answers, guided prompts, and unified CX data

Use natural language to get answers with charts, breakdowns, and clear explanations.

Choose from over 250 guided starters for forecasting, SLA health, backlog, and more.

Explore performance across channels, teams, workflows, queues, and custom objects, all in one place.

Real-time Metrics

Stay ahead with real-time trends, metrics, and analysis

Track trends in volume, handle time, sentiment, and CSAT to catch issues early.

See exactly how metrics are defined and calculated.

Drill into refunds, cancellations, or volume surges to find the root cause.

Actionable Insights

Act on insights with recommendations, coaching and tools, and feedback

Get personalized in recommendations to improve staffing, routing, coaching, and outcomes.

Build rep scorecards, identify top performers, and create targeted coaching plans.

Highlight themes and sentiment drivers for product, marketing, and finance.

Smarter AI, happier customers

AI with context isn’t hype; it’s how our customers cut handle time by 45% and boost CSAT 20+ points.

“So far, 40 % of all conversations coming into chat are fully automated using Kustomer’s AI.”

Terra Kaffe maintained mid-90’s CSAT while scaling 4×

Two young adults, a man and a woman, smile and work together at a laptop in a classroom setting. A person stands in the background holding papers near a whiteboard.

“The new Data Explorer feature in Kustomer has quickly become one of my favorite tools. It gives me the ability to deep-dive into any metric I need, which has made my analysis faster, more accurate, and far more actionable.”

Marissa Sherwood

Senior Manager of Customer Experience

Trusted by CX leaders across multiple industries

Elevate your customer experience with Kustomer AI today

Schedule Live Demo