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Data Explorer

Lead with confidence through instant CX insight

Turn every question into a clear, data-backed answer. Get real-time visuals, simple explanations, and practical recommendations that help you make faster, smarter decisions across your CX organization.

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Meet the future of CX reporting

With AI-powered explanations built into every report, Kustomer shows you what changed, why it changed, and how to act.
“Data Explorer centralizes complex analytics in a accessible way, saving me hours every week.”

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“Good CX decisions don’t come from more dashboards — they come from better questions. Data Explorer makes that possible.”
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Turn customer data into instant answers

Unify data, insights, and recommendations in one place for faster, smarter CX decisions.
Request a Demo
Get instant answers, guided prompts, and unified CX data

Use natural language to get answers with charts, breakdowns, and clear explanations.

Choose from over 250 guided starters for forecasting, SLA health, backlog, and more.

Explore performance across channels, teams, workflows, queues, and custom objects, all in one place.

A digital dashboard greets the user, Paul, and displays options for data analysis, such as identifying best practices, benchmarking metrics, and analyzing trends. A typed query at the bottom asks about a spike in handle time.
A digital dashboard displays two bar charts: one showing average handle time by hour, peaking at 9–10am, and another comparing handle time by channel, with higher times for email than chat. A text box asks about handle time spikes.
Stay ahead with real-time trends, metrics, and analysis

Track trends in volume, handle time, sentiment, and CSAT to catch issues early.

See exactly how metrics are defined and calculated.

Drill into refunds, cancellations, or volume surges to find the root cause.

Act on insights with recommendations, coaching and tools, and feedback

Get personalized in recommendations to improve staffing, routing, coaching, and outcomes.

Build rep scorecards, identify top performers, and create targeted coaching plans.

Highlight themes and sentiment drivers for product, marketing, and finance.

A digital note displays a question about handle time spikes, with sections for Key Insights and Suggested Next Steps, including points on routing methods and agent skills, and a cursor pointing at an action item.

Turn customer data into instant answers

Unify data, insights, and recommendations in one place for 
faster, smarter CX decisions.
Request Demo

Instant Answer

Get instant answers, guided prompts, and unified CX data

Use natural language to get answers with charts, breakdowns, and clear explanations.
Choose from over 250 guided starters for forecasting, SLA health, backlog, and more.
Explore performance across channels, teams, workflows, queues, and custom objects, all in one place.
A digital dashboard greets the user, Paul, and displays options for data analysis, such as identifying best practices, benchmarking metrics, and analyzing trends. A typed query at the bottom asks about a spike in handle time.

Real-time Metrics

Stay ahead with real-time trends, metrics, and analysis

Track trends in volume, handle time, sentiment, and CSAT to catch issues early.
See exactly how metrics are defined and calculated.
Drill into refunds, cancellations, or volume surges to find the root cause.
A digital dashboard displays two bar charts: one showing average handle time by hour, peaking at 9–10am, and another comparing handle time by channel, with higher times for email than chat. A text box asks about handle time spikes.

Actionable Insights

Act on insights with recommendations, coaching and tools, and feedback

Get personalized in recommendations to improve staffing, routing, coaching, and outcomes.
Build rep scorecards, identify top performers, and create targeted coaching plans.
Highlight themes and sentiment drivers for product, marketing, and finance.
A digital note displays a question about handle time spikes, with sections for Key Insights and Suggested Next Steps, including points on routing methods and agent skills, and a cursor pointing at an action item.

Smarter AI, happier customers

AI with context isn’t hype; it’s how our customers cut handle time by 45% and boost CSAT 20+ points.
“So far, 40 % of all conversations coming into chat are fully automated using Kustomer’s AI.”
The image displays the word “VALUE” in large, white, semi-transparent letters on a white background, making the text barely visible and difficult to read due to low contrast.
Terra Kaffe maintained mid-90’s CSAT while scaling 4×
White logo with a circular icon on the left and the text Terra Kaffe in a clean, modern font on the right, set against a very light gray background.
Two young adults, a man and a woman, smile and work together at a laptop in a classroom setting. A person stands in the background holding papers near a whiteboard.

“The new Data Explorer feature in Kustomer has quickly become one of my favorite tools. It gives me the ability to deep-dive into any metric I need, which has made my analysis faster, more accurate, and far more actionable.”

Marissa Sherwood

Senior Manager of Customer Experience

A woman with long blonde hair is smiling at the camera. She is wearing a dark top, and the background is plain white.
Trusted by CX leaders across multiple industries
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Elevate your customer experience with Kustomer AI today

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