Kustomer drives the metrics that matter
0%
Paddle saw over 80% improvement in SLAs within the first few months with Kustomer.
0%
PieSync reduced customer wait times by 88% since launching with Kustomer.
0%
Paddle achieved 99%+ CSAT score within 5 months of switching to Kustomer.
Why brands choose Kustomer over Oracle
Unify omnichannel operations
Customer centric workspace
Merge customer data across your relevant systems and channels into one customer-centric workspace.
Single customer timeline
Get a single-screen view of the entire customer journey in chronological order.
Centralized data
Quickly find, share, and act on information across platforms from one central place.
Easy to deploy, customize, and maintain
Sophisticated tools and integrations
Turnkey tools to set up channels, customize branding for multiple entities, configure sophisticated business rules, and integrate third-party platforms.
Visual builder
Easy-to-use visual builder to customize e-mail templates, help centers, agent workspace, and more, and launch bots across the customer journey.
Easy to use
No dedicated administrator, expensive consultants, or system integrators required.
Modern and intuitive user interface
User-friendly design
Intuitive, user-friendly design allows for fast and easy onboarding.
Powerful search capabilities
Efficiently update large amounts of data and organize customers, conversations, and custom objects using powerful search capabilities.
Customer reports
Instantly create custom reports to visualize trends and track metrics down to the minute.
Your ultimate agent companion
KIQ Agent Assist is packed with versatile features to enhance agent productivity
vs.
Oracle
Platform
Chat/Live support
91%
82%
Ease of setup
85%
68%
Quality of support
89%
73%
Easy of Use
88%
78%
Customization
91%
81%
Generative AI
Text Generation
9.2
6.3
Text Summarization
9.2
6.3
Support Automation
Social integrations
86%
68%
SLA Management
89%
75%
Integration
90%
77%
User, role, and access
92%
81%
Customer profiles
90%
81%
All statistics based on user ratings from G2® help desk comparison: Kustomer vs. Oracle
Plans
Entry Plan
Enterprise
$89
per user /
per month
per month
Professional
$115
per user /
per month
per month
Advanced Plan
Ultimate
$139
per user /
per month
per month
Enterprise
Unlisted
Resolution
Pricing starting at
75¢
per resolution
$1
per resolution
Market Fit
Majority customers are:
Enterprise
SMB
Top industry served:
B2C
e-commerce retail
B2B
software
Support & Ongoing Management
Deployment
Seamless
Fractured Setup
Team
Dedicated CX
Distant CX
System
User Friendly
Complex System
Enterprise ready, consumer focused
"For anyone considering Kustomer, I encourage you to connect with brands like UNTUCKit that use it, and also get to know some of the people at Kustomer. It’s a high-energy company with great people who are invested in your success."
Mike Vroom
Customer Service Director
