Kustomer AI for Reps

Empower reps to focus on customers, not queues

Kustomer AI works behind the scenes to support your reps in real time, surfacing answers, suggesting next steps, and handling the repetitive work that slows them down.

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Built for speed. Backed by results.

Kustomer AI helps you scale service without adding headcount.

0%

increase in speed to resolution

0pt

increase in customer satisfaction score

Your support reps stay in control.
Kustomer AI takes care of the rest.

Designed to support, not replace, your team, Kustomer AI helps reps handle conversations faster and smarter, without losing the human touch.

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Smarter reps, faster resolutions

Arm your team with contextual insights from your help center, policies, documentation, and conversation history to ensure every customer interaction stays on point.

Higher efficiency, less manual work

Generate replies, surface next-step suggestions, and automate record updates to give reps time back for higher-impact, strategic tasks.

Effortless experiences, happier customers

Context-rich summaries keep every handoff smooth, so customers never have to wait while reps dig through past conversations or hunt for context.

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“Kustomer AI for Reps gives our team the tools to reply to customers in a much simpler way. They save time by not having to consult the knowledge base. Now it's all in a chat where they can ask about processes, get suggestions, and even example responses, which makes their work a lot easier.”

Maria Jimena Cerda Vizuett

Operations Manager

A woman with long, wavy brown hair and medium skin tone smiles softly at the camera, wearing a black top and a necklace, against a plain white background.

Two people sit together at a table, smiling and looking at a laptop screen. One person is pointing at the laptop while the other looks on. Sunlight streams through large windows in the background.

No retraining. No extra tools.
Just better support, built-in.

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Seamlessly built into Kustomer.
No extra tabs, no new tools.

Adapts to your business rules,
brand tone, and preferred language.

Easily track and report
improvements in key metrics.

No coding required.
No disruption to your reps.

No retraining. No extra tools.
Just better support, built-in.

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Seamlessly built into Kustomer. No extra tabs, no new tools.

A text box displays Is there anyting elze that I can help u with? with spelling errors underlined in red. Below, a cursor hovers over a purple Fix Spelling button next to Expand Text and Send buttons.

Adapts to your business rules, brand
tone, and preferred language

A chat exchange with text in Spanish and its English translation; one message requests a departure change to 12/19, and the reply in Spanish offers availability for the new date and asks if the user wants to proceed.

Easily track and report
improvements in key metrics

A bar chart comparing CSAT with AI (98%) and CSAT without AI (75%), showing higher blue bars for AI and lower gray bars for non-AI across several categories.

No coding required.
No disruption to your reps.

A user clicks a toggle to turn on AI for Reps. Below, tags display teams with access: Booking (green), Billing (pink), and Refunds (blue), with a See more link. Summaries is greyed out.

Close-up of a woman with blonde hair smiling while wearing a headset and a light gray collared shirt, suggesting she is working in customer service or support.

AI that supports reps, not replaces them.

Kustomer AI is designed to help your reps do their best work, not push them aside. By removing friction, it gives them space to focus on empathy, nuance, and connection.

Trusted by CX leaders across multiple industries