The 21st century’s winning brands all have one thing in common: they have prioritized customer experience since their inception. Whether they’ve incorporated customer feedback into product production, provided perks to early and loyal customers, or treated their customers like part of a community, they understand that making customers happy is more than just providing them with a good product. In fact, customer experience is becoming more important than price and product when it comes to loyalty.
The question becomes, when that awesome customer experience begins to pay off, how can you continue to execute a high level of customer service without hiring an army of people, or sacrificing the human touch?
It starts with scaling customer service and putting the customer first. Automation comes in handy when scaling customer service because it requires very little manpower, and can make the customer experience more pleasant for both customers and customer service agents.
Highlights from our Scalability Guide:
- Solving the scaling conundrum: Ways to scale service while delivering on consumer expectations
- Tangible benefits of AI and automation for both your customers and your agents
- Case study: How UNTUCKit cut down on agent friction
- Scaling globally: Key considerations and solutions
- Case study: How ThirdLove works faster and smarter at scale