The holly, jolly holiday season is on the horizon, but it isn’t all gumdrops and lollipops. Along with the gift of increased online shopping, the holiday season also brings a big lump of coal: an increase in needy customers reaching out to your team in need of immediate support.
Last year, $284 billion dollars were spent between Thanksgiving and Cyber Monday alone, so the stakes are high. The question becomes, how do you handle the seasonal rush without breaking the bank or disappointing customers? Download our holiday prep guide to learn:
- What customers expect during the holiday season
- How customer inquiries may be particularly challenging this year due to rapidly shifting global circumstances
- How to deliver an exceptional holiday experience with smart strategies and smarter technology