Prepping for the Holidays

Tackling an influx in inquiries while delivering superior support

The holly, jolly holiday season is on the horizon, but it isnโ€™t all gumdrops and lollipops. Along with the gift of increased online shopping, the holiday season also brings a big lump of coal: an increase in needy customers reaching out to your team in need of immediate support.

With this increased activity comes an increased need for customer assistance throughout the buyer journey. And digital shopping is here to stay. According to recent Kustomer research, 85% of consumers that shopped more often in the past year, plan on continuing to do so once the pandemic is over.

The question becomes, how do you handle the seasonal rush without breaking the bank or disappointing customers? Download our holiday prep guide to explore:

  • Research data on consumer expectations and 2021 post-holiday results
  • What customers expect during the holiday season
  • How customer inquiries may be particularly challenging this year due to rapidly shifting global circumstances
  • How to deliver an exceptional holiday experience with smart strategies and smarter technology

Download your guide:

Deliver personalized, effortless customer service.

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