The Cyber 5 period—Thanksgiving through Cyber Monday—brings in record shoppers and sales for many retailers. But it can also bring a big lump of coal: increased customer inquiries, shipment delays and website issues.
This report explores key retail insights from the 2019 Peak Season, and how retailers should prepare for upcoming seasonal rushes. Download this report to learn:
- How shoppers behaved during the 2019 peak season
- Issues that retailers ran into during the Cyber 5 period
- Why a scalable customer service strategy leads to a profitable holiday season
- How brands can prepare for seasonal spikes in customer service inquiries