Kustomer Quarterly: Spring 2026

About

Join us for the Spring Kustomer Quarterly to see how Kustomer is becoming a truly intelligent CX platform. This spring, we’re introducing powerful new AI capabilities that reason dynamically, act with precision, connect to your systems, and continuously improve performance. At the center is AI for Customers 2.0, powered by a new AI Reasoning Engine. By combining structured, rules-based logic with intelligent intent assessment, it delivers automation that is adaptable, reliable, and built for real-world complexity. You get the flexibility of AI with the control your operations demand. We’re also expanding Kustomer AI beyond our platform, so you can bring advanced AI capabilities into any help desk environment.

What you will see

A New AI Reasoning Engine
The new intelligence layer behind Kustomer AI, combining predictive models for understanding human conversation with deterministic logic for executing business rules so enterprises get flexible automation that still guarantees correct outcomes.

Next-Generation AI for Customers
The next evolution of our customer service AI, powered by the AI Reasoning Engine to interpret context, reason through situations, and execute the right next action.

AI Assistants for Setup and Observability
new set of AI Assistants designed to help teams build, monitor, and improve AI automation at scale. From guided setup and workflow design to full observability into how AI decisions are made, these assistants give CX teams the tools they need to deploy and operate AI with confidence.

AI Resolution Rate
An industry aligned metric that measures how effectively AI independently resolves customer inquiries and demonstrates measurable automation impact.

External Data Integrations with MCP Client
Secure connectors to knowledge sources and MCP compliant systems such as Guru for live knowledge access and end-to-end workflow execution.

Plus, many more platform enhancements!

Register to see live demos of these new features from our product experts!