Kustomer vs. Zendesk

Save up to 25% when you switch from Zendesk

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Kustomer drives the metrics that matter

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HexClad maintained a 12 hour or less response time during Black Friday and Cyber Monday using Kustomer

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Bulletproof reduced average handle time by 50% & improved service quality by 20%.

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Glovo deflected 84% of conversations using Kustomer

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Why brands choose Kustomer over Zendesk

A customer service chat interface shows a guest requesting to extend a hotel reservation. The agent replies, confirms the request, and displays reservation details, including dates and room info, with “Update Reservation” and “Cancel Reservation” buttons.

360-degree customer insights and control vs. Limited customer visibility

See it all at a glance

Merge customer data from all corners of the digital universe into one customer-centric command center.

Chronicle the journey

Get a cinematic, single-screen view of the customer journey, unfolding in chronological order.

All-in-one action

Find, share, and take action across platforms, all from your one-stop-shop of customer empowerment.
A customer support dashboard displays a list of open conversations, each with status tags, dates, and message previews. The selected conversation is titled Hi! What is the return policy on my last order?.

Seamlessly connect across all channels vs. Channel limitations

Seamless multichannel support

Deliver support seamlessly across all digital channels, ensuring a cohesive customer experience.

Effortless channel switching

Switch effortlessly between channels to meet customers wherever their digital interactions take them.

Unlock personalization potential

Utilize historical customer data to create tailored and engaging customer interactions.
A chat interface showing a customer asking about purchasing a product on Instagram, followed by a business reply with a product link. Social media icons appear on the left side of the screen.

AI powerhouse vs. AI-powered contenders

Exceptional Speed and Efficiency

Significantly reduce response times and enhance team productivity to achieve remarkable results.

Unlock the power of automation

Streamline and expedite processes by harnessing the capabilities of automation, freeing up valuable time for strategic tasks.

Effortless bot deployment

Seamlessly integrate bots into every step of the customer journey, as efficiently as assembling a team of seasoned professionals.
A customer service chat shows a customer requesting an exchange for the wrong shoe size, with an agent confirming a replacement order. Various communication app icons appear on the left side of the screen.

Simplified vs. Complex deployment and maintenance

Achieve omnichannel excellence with unparalleled speed

Establish a comprehensive omnichannel customer service operation in a matter of weeks, not months.

Equip yourself with essential tools

Access a complete suite of turnkey tools for channel setup, meticulous branding, rule management, and seamless integration with third-party solutions.

Masterful CRM-Powered bot deployment

Develop and implement CRM-driven bots effortlessly, without the need for complex procedures or costly consultants.

Your ultimate agent companion

KIQ Agent Assist is packed with versatile features to enhance agent productivity

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vs.
Zendesk
Support
Chat/Live Support
9.0
8.5
Voice
8.9
8.1
Omnichannel
9.1
8.2
Easy of Use
8.7
8.5
Customization
8.8
8.0
Generative AI
Text Generation
9.2
6.3
Text Summarization
9.2
6.3
Support Automation
Intelligent Routing
8.9
8.1
Transcripts
9.3
8.3
Self-Serve Support
8.6
7.9
All statistics based on user ratings from G2® help desk comparison: Kustomer vs. Zendesk
Plans
Entry Plan
Enterprise
$89
per user / 

per month
Professional
$115
per user / 

per month
Advanced Plan
Ultimate
$139
per user / 

per month
Enterprise
Unlisted
Resolution
Pricing starting at
75¢
per resolution
$1
per resolution
Market Fit
Majority customers are:
Enterprise
SMB
Top industry served:
B2C
e-commerce retail
B2B
software
Support & Ongoing Management
Deployment
Seamless
Fractured Setup
Team
Dedicated CX
Distant CX
System
User Friendly
Complex System

Enterprise ready, consumer focused

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“I love how customizable Kustomer is! It fits all my team needs. I love the flexibility and functionality, and we are constantly tweaking things to improve the CX team experience.”

Michelle McCombs

Director, Community Experience

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Discover how AI + Data + CRM equals customer magic?

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