Outgrown Gorgias? Meet the AI CX Platform Built for E-Commerce Scale.
Kustomer is the all-in-one AI CX platform for e-commerce brands ready to grow beyond single-channel support. Voice, email, chat, SMS, and social; unified in one timeline, with AI agents and copilot built in, not bolted on.
When Your CX Has Outgrown a Single-Channel Tool
Gorgias works well for early-stage Shopify brands. But growing e-commerce teams hit limits fast, in channels, in AI, and in the operational depth real CX requires.
Customers Want More Than Chat
Modern shoppers move between email, SMS, voice, and social. A tool built around Shopify chat can't give your team the unified view they need to keep up.
Basic AI Deflects. It Doesn't Resolve
Bolt-on chatbots send customers in circles. You need AI agents that understand context, take action, and resolve issues end-to-end across every channel.
Scaling Past 25 Agents Gets Hard
As your team grows, you need reporting, workflows, governance, and a true 360° customer view. Tools built for SMB Shopify shops weren't designed for that.
One AI-First Platform Built for E-Commerce That's Scaling
Kustomer unifies AI agents, agent copilot, CRM, and automation in one platform, with the integrations e-commerce brands actually need, including Shopify, Magento, and 60+ more.
Schedule Demo
Every Channel in One Timeline
Voice, email, chat, SMS, social, and Messenger, all in one unified customer view. Agents see every past order, conversation, and signal in a single timeline, so customers never have to repeat themselves.
See the platform
AI That Resolves, Not Just Deflects
Kustomer AI agents understand context and complete real tasks, order lookups, returns, exchanges, refunds. Brands switching to Kustomer see up to 60% lower handle times with AI-powered support.
See Kustomer AI
Fast, Hassle-Free Migration
Switching from Gorgias is faster than you'd expect. Our implementation team brings your data, automations, and integrations over, with native Shopify support so nothing in your e-commerce stack breaks.
Talk to Migration Team
5.0 rating|from 500+ G2 reviewsReal outcomes from teams using Kustomer today
So far, 70% of all conversations coming into chat are fully automated using Kustomer's AI.
Kustomer gives us the confidence to scale with AI without sacrificing speed, accuracy, or the customer experience.
Up to 60% lower handle times. Built for e-commerce at scale.
See how leading e-commerce brands are switching from Gorgias to Kustomer.
Schedule Demo