The State of Customer Experience in 2018

CCW Expert Report: Get insights on Customer Experience trends for B2C and Retail brands. The report covers:

  • The customer experience opportunities for B2C brands in 2018
  • How automation and proactive engagement impacts lifetime value
  • The steps to CX success for B2C brands
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Key customer experience “trends” are not just buzzwords, but instead paramount focuses for businesses. They represent legitimate pathways to transform for a business that believes in customer centricity into one that creates meaningful connections with customers.

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