NGCX Benchmark Report:
Millennials as Customers
Get access to NGCX’s exclusive research, gathered directly from responses to a benchmarking survey of executives with responsibility for customer experience and user experience within their organizations.
Discover the insights your peers had to share along with the current state of the industry.
Are you beating the curve or falling behind? What steps do you need to take to keep up with new consumer expectations?
Download this free report to uncover key findings such as:
- 89% of organizations surveyed acknowledge that Millennials have different preferences from previous generations, and are shifting their CX strategies to match.
- 72% of organizations have established customer service departments with the express goal of providing better experiences.