NGCX Benchmark Report

Millennials as Customers

Get access to NGCX’s exclusive research, gathered directly from responses to a benchmarking survey of executives with responsibility for customer experience and user experience within their organizations.

Are you beating the curve or falling behind? What steps do you need to take to keep up with new consumer expectations? Download this free report to uncover key findings such as:

  • 89% of organizations surveyed acknowledge that Millennials have different preferences from previous generations, and are shifting their CX strategies to match.
  • 72% of organizations have established customer service departments with the express goal of providing better experiences.
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