The Guide to Customer Experience for Marketplaces

Learn why customer experience needs to come first for marketplaces and how the right approach can help support teams move from a cost-center model to value-adding.

Download the Guide

“Marketplace businesses can be messy, and every gain is hard earned. After all, you’re dealing with an ecosystem of participants – buyers and sellers – that’s constantly in flux, their needs and desires changing over time.”
– Jonathan Golden, Former Director of Product at Airbnb

Marketplaces cannot survive without delivering an efficient, value adding customer experience. But while providing a great customer experience drives both supply and demand, for marketplaces it comes with it’s own unique set of challenges.

You’ll Learn:

How to manage your marketplace customer experience

The three pillars of support for marketplaces

What metrics can help you understand the impact of experience