Marketplaces present a unique set of challenges when it comes to customer service. Managing complex relationships between both buyer and seller is difficult to do in parallel. And with intense competition in the space, the challenge for marketplaces becomes how to differentiate themselves.
Luckily, providing exceptional customer support can not only act as a differentiator, but also build lifelong brand loyalty for both buyers and sellers. After reading this white paper you will learn:
- The unique challenges of marketplaces
- How to differentiate with a seamless customer experience
- How to build relationships through conversations
- How to delight customers with proactive engagements
- The CS success of SmugMug