Why Modern CX Leaders Made the Switch

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We get it – switching platforms can be daunting. It’s a huge undertaking for everyone involved, but is it really as scary as sticking with your outdated CRM platform?

We’re here to tell you that it’s time to get comfortable with being uncomfortable, so you can reap the benefits of the digitally transforming world we live in.

Join CX leaders from some of the most innovative brands as they dive into the hows and whys of deciding to #maketheswitch from a legacy ticketing system like Zendesk to a modern CRM platform for CX and the benefits they’ve seen since doing so.

In this webinar, you’ll learn:

  • What drove these game-changing companies to finally #maketheswitch from Zendesk
  • How they pulled off an essential platform change
  • What benefits their teams, companies, and customers are seeing after switching
  • Why they’re never going back to a traditional ticketing system

 

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Speakers

Vikas Bhambri

Moderator
SVP, Sales and Customer
Experience, Kustomer

Andrew Rickards

Director of Customer Experience, Ritual

Amy Coleman

Director of CX, Lulus

Michelle McCombs

VP of Safety and Support, HopSkipDrive

Deliver effortless, personalized customer service.

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