Building a Customer Centric Brand

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About the Webinar

Successful brands like Outdoor Voices are seeing the value of a customer-centric approach to customer experience. In this webinar,  CX experts from Outdoor Voices and Kustomer share insight into current industry trends and discuss the benefits of shifting to a customer-centric view.

You’ll learn:

  • How to provide personalized service at scale
  • How to empower your team with thoughtful policies
  • How to visualize and focus on the customer journey

Speakers

Alon Waks

VP of Marketing, Kustomer

Charlie Taft

Director of Customer Experience, Outdoor Voices

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