The Nightmare Before Kustomer

CX Horror Stories From Before the Switch

Come one, come all, and hear our customer service experts regale you with tales of horror in the world of old-fashioned ticketing systems.

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Hear three spine-chilling tales of terrible customer support from users who have been tricked by outdated service technology, and stay tuned until the end for a special treat!:

  • Dismembered View of the Customer: How can you figure out what your customers are doing—or provide great service—if your view of their history is all chopped up? We’ll show you how to reverse this grisly fate.
  • Agent Collision: No More Undead Agents: Agents acting like zombies? Their customer service software doesn’t let them know what other agents are doing—which makes it easy to mindlessly mob defenseless customers (and eat their brains). Find out how to bring them back to life!
  • Proactive Service: Become Scarily Prescient: Why is Proactive Support so insanely important? Because even if your agents can predict the future, if they can’t act on their insights, they’ll feel like they’re trapped in the Twilight Zone! Learn how Kustomer’s capabilities can take them back to reality.


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