Doing more with less is a constant theme for CX organizations worldwide. The global pandemic has made this mandate even more urgent. But the problem with “efficiency” is that it’s often implemented at the expense of the overall customer experience.
Join our guest speaker Kate Leggett, VP, Principal Analyst at Forrester, and Gabe Larsen, VP of Growth at Kustomer, as they explore how AI can significantly cut costs without degrading the level of your support. After viewing this webinar you will learn:
- How the mandate for efficiency is changing CX
- What customers expect when it comes to modern day customer service
- How intelligent self-service can deflect low-level and high-volume support
- How AI and automation can support the agent and drive customer loyalty