Modern Metrics for Omnichannel Communication
View On Demand
Learn how to accurately measure customer engagement in the modern omnichannel world.
About the Webinar
Channels have multiplied over the last decade. From call centers to contact centers, now is the age of true omnichannel communication: Where customers engage with the business over every possible channel, and the focus is on the customer and the conversation—agnostic of the channel they use. Join us for a webinar with StellaService, and find out how to focus on the entire customer lifetime across every relevant system, service, and method of contact in a truly omnichannel world.
- Evolve Your Metrics: Measure conversations to gain a better, more granular understanding of your customer.
- Automate to Dominate: Cut out busy work for your agents and deliver proactive messages at every stage of the journey, as CX management disrupts and overtakes CRM.
- Use Service to Drive Lifetime Value: Leverage omnichannel communication to ensure superior service, transforming your customer service into a revenue center.
VP of Marketing, Kustomer
Co-Founder, SVP Global Client Services, StellaService