Modern Metrics for Omnichannel Communication

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Learn how to accurately measure customer engagement in the modern omnichannel world.

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About the Webinar

Channels have multiplied over the last decade. From call centers to contact centers, now is the age of true omnichannel communication: Where customers engage with the business over every possible channel, and the focus is on the customer and the conversation—agnostic of the channel they use. Join us for a webinar with StellaService, and find out how to focus on the entire customer lifetime across every relevant system, service, and method of contact in a truly omnichannel world.

  • Evolve Your Metrics: Measure conversations to gain a better, more granular understanding of your customer.
  • Automate to Dominate: Cut out busy work for your agents and deliver proactive messages at every stage of the journey, as CX management disrupts and overtakes CRM.
  • Use Service to Drive Lifetime Value: Leverage omnichannel communication to ensure superior service, transforming your customer service into a revenue center.

Speakers

Alon Waks

VP of Marketing, Kustomer

John Ernsberger

Co-Founder, SVP Global Client Services, StellaService

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