Timeout. You’re still using a legacy ticketing system? Stop playing defense with your customers and get ahead of the game. Because, hey, if Charles Barkley can play basketball and golf, then your agents can handle chat and email at the same time.
Porter Marshall, Senior Director of CX at Bodybuilding.com, jumps into the hows and whys of deciding to #maketheswitch from a legacy ticketing system like Oracle to a modern CRM platform like Kustomer.
In this webinar, you’ll learn:
- What drove Bodybuilding.com to finally #maketheswitch from Oracle*
- How they pulled off an essential platform change
- What benefits their teams, companies, and customers are seeing after switching
- Why they’re never going back to a traditional ticketing system
*Oracle and the Oracle logo are trademarks of Oracle, Inc.