Why Waldo Freshened Up Their Customer Service Roster

Ondemand Webinar


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Is your existing tool making you jump through hoops? Don’t let a name like Freshdesk distract you from their stale ticketing system. It’s time to “power forward” to a new way of doing things, so you can dunk all over your competition by providing differentiated customer experiences.

Hear from Ryan Patchitt, Customer Experience Manager at Waldo, on why Waldo never looked back after taking their talents to an updated CRM platform like Kustomer from a legacy ticketing system like Freshdesk.

In this webinar, you’ll learn:

  • What drove Waldo to finally #maketheswitch from Freshdesk*
  • How they pulled off an essential platform change
  • What benefits their team, company, and customers are seeing after switching
  • Why they’re never going back to a traditional ticketing system

 
*Freshdesk and the Freshdesk logo are trademarks of Freshdesk, Inc.

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Speakers

Ryan Patchitt
Customer Experience Manager, Waldo

Gabe Larsen
VP of Growth, Kustomer

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