In recent times, drastic changes have taken place in customer buying patterns and sentiment. Now more than ever, it’s important to monitor and track how customers perceive your processes and experience.
The facts are simple: perception creates memories. Those memories then become the defining point for customer decisions – to buy, rebuy or not. Keeping up with the speed of change is possible; however, it requires a constant hand on the pulse of perception.
Watch this webinar and you’ll learn:
- How to efficiently deliver on customer expectations
- Why AI and automation can be man’s best friend
- The importance of cutting down on agent friction
- Maintain levels of sentiment to stay relevant and retain loyalty
- How CX teams can best support customers during COVID-19
Watch webinar recording:
Chief Marketing Officer, Worthix