Managing a Customer Service Team in a Global Pandemic

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It’s pandemic times like these that test your readiness to respond. And not only respond to your customers, but also to your teams, your board or your investors.

Join Ian Crabb, Chief Operating Officer at ClearView Continuity and Gabe Larsen, VP of Growth at Kustomer to learn how you can best prepare now and leverage these learnings to continue to be operational even after disasters strike. These tools will help to shrink recovery time and reduce business losses.

Ian and Gabe will address questions like how to:

  • Cut through the “noise” and make informed and effective decisions
  • Set up a management process for an ever evolving situation
  • Protect core services and what is needed to manage the supply chain
  • Understand the importance of using alternate staffing arrangements like remote working, continued skill building and productivity in order to protect the health and well being of staff

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Deliver effortless, personalized customer service.

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