Consumer expectations have shifted when it comes to doing business with beauty brands. What used to be transactional is now personal and conversational. Consumers expect to have a say in the experiences they have with a brand, and the product they receive. But how do you achieve this?
Join Erin Garrity, Director of Customer Service at Prose and Gabe Larsen, VP of Growth at Kustomer as they discuss how high-value customer conversations can build lifelong relationships. In this webinar, you will learn:
- How customer expectations have shifted.
- How customer service can help build brand loyalty.
- How Prose incorporates customer feedback into their product in real time.
- Why personalized service is a key differentiator for Prose.