What To Demand From Your Customer Management Platform in 2019

Learn how to evaluate next-gen features and the signs you’ve outgrown your current tech.

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About the webinar:

It’s not enough for brands to say they’re customer centric. It’s time to prioritize customer experience and deliver true omni-channel service. Chances are, outdated customer management technologies and queues of tickets are weighing down your company’s growth and customer affection.

People-first brands invest in the customer experience across every step of the journey — including customer support. If your enterprise customer management platform isn’t delighting both your support teams and your customers, it’s time to make a change.

You’ll learn:

  • Key customer management platform tech trends
  • How to serve up customer delight across every channel aka the meaning of truly omnichannel customer support
  • Signs and symptoms of outdated CX technology
  • Features and integrations to look for in a next-generation solution

Speaker

Nelly Rinot

VP of Marketing, Kustomer

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