Kustomer’s newly released Customer Service Retail Report dives into survey data to expose what consumers expect when it comes to retail customer service, and how customer service impacts business success. Interested in learning what retail customers want from your brand?
Kustomer’s Content Marketing Manager, Andrea Paul, discusses highlights from the report including:
- Why retailers can’t afford to skimp on service
- The importance of providing real-time support
- Why personalization is imperative
- How omnichannel support can be a competitive advantage
- The business impact of customer service