In the digital age, when consumers are used to having Google at their fingertips, the need for CX speed has only been magnified. Groceries can be delivered to your doorstep in the click of a button. You can buy a new shirt on your couch, with your information instantly autofilling at checkout. Why should consumers have to waste precious time tracking down a way to get their questions answered?
Kustomer went out and surveyed over 525 US-based consumers to understand how this need for speed translates into customer service preferences, and the results are staggering. Join Gabe Larsen, VP of Growth at Kustomer, and Andrea Paul, Director of Research at Kustomer, as they discuss:
- The results from brand new research of over 525 US-based consumers on the CX need for speed
- Why slow service can cause businesses to lose customers for life and how changing consumer demands require new self-service options
- How technology can play a role in enabling speedy, positive customer experiences