Trends in AI and Machine Learning for Competitive Customer Service
Learn how best-in-class customer support teams are leveraging AI without losing their human side
From robotic process automation (RPA) to machine learning to true artificial intelligence, most companies are already employing some level of automation and intelligence within their customer service organization. But how do you know what best in class looks like, and what types of intelligence and automation are table stakes for brands today?
This webinar will cover:
- The types of AI to expect from a modern customer support tool
- Real examples of best-in-class AI support today from several industry verticals
- The data integrations that help provide differentiated, personalized AI service
- How to keep AI-enhanced conversations feeling human